Field Service Operations Manager - Lifting Equipment

All-Lift Systems, Inc.; Rowley (MA); Hybride; USD 85 000 - 105 000; Plein temps

Résumé du poste

All-Lift Systems, a premier supplier of rigging and lifting equipment, seeks a Service Manager to oversee day-to-day service branch operations, coordinating with coordinators, sales staff, and customers to prioritize and execute daily work. The role requires adaptability, strong communication, safety mindset, and teamwork.

Responsibilities include maintaining safety program adherence, building customer relationships, resolving service delivery issues, defining job expectations, auditing times,

Qualifications

• Bachelor's degree in business administration, communications, or related field preferred.
• 2-5 years of work experience in an administrative/office management role.
• Strong written and verbal communication skills to produce reports, assign tasks, accept instructions.
• Flexibility to adjust to changing company or office needs.
• Strong interpersonal skills to interact positively with all employees.
• Leadership ability to manage challenges and oversee employees.
• Strong organizational and time management skills, and ability to prioritize.
• Must be a self-starter and driven.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and analytical abilities.
• Must be proficient with Microsoft Office suite.
• Attention to detail to ensure tasks are completed thoroughly and correctly.

Responsabilités

• Manage adherence to company safety program and promote safety culture.
• Develop and maintain solid customer relationships.
• Resolve issues with service delivery and invoicing.
• Define job expectations (time, work to be completed) and perform pre-job review with technicians.
• Perform weekly GPS Audits.
• Assist in collections on outstanding sales as needed.
• Ensure Service team delivers high level customer service (VOC) management.
• Ensure proper staffing levels of service department administration and technicians to meet demand.
• Inventory and maintain company equipment including trucks, trailers, lifts, PPE and tools.
• Perform job performance auditing.
• Escalation and a point for Urgent Service and after-hours dispatch.
• Work with Service and Inspection Coordinators to optimize scheduling and utilization.
• Review documentation produced by technicians for completeness and accuracy.
• Audit time entries and approves payroll.
• Process and approve Technician time in InspectAll and Paylocity payroll applications.
• Support customers and Sales department in quoting.
• Provide 24/7 on-call Technician and Customer support.
• Forecasting and reporting of monthly sales and KPI performance.
• Ensure Invoicing is done on time and within margin expectations.
• Ensure orders enter/exit order book in timely fashion.
• Manages warranty claims.
• Manages key account orders.
• Provide and coordinate resources for large projects.
• Less than 5% travel.

Connaissances

Leadership

Written & verbal communication

Interpersonal skills

Time management

Organizational skills

Self-starter

Problem solving

Analytical abilities

Microsoft Office proficiency

Flexibility

Formation

Bachelor's degree in business administration

Bachelor's degree in communications

Outils

InspectAll

Paylocity payroll

Microsoft Office Suite

Description du poste

All-Lift Systems, a premier supplier of rigging and lifting equipment, seeks a Service Manager to oversee day-to-day service branch operations, coordinating with coordinators, sales staff, and customers to prioritize and execute daily work. The role requires adaptability, strong communication, safety mindset, and teamwork.

Responsibilities include maintaining safety program adherence, building customer relationships, resolving service delivery issues, defining job expectations, auditing times,