Service Manager - Safety-Driven Ops & Client Success

Onecranesource; Rowley (MA); Ibrido; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

Lift Solutions seeks a Service Manager to lead day-to-day service branch operations in a fast-paced environment. You will coordinate with coordinators, sales, and customers to prioritize and execute daily work while upholding safety standards.

The role emphasizes customer relationships, on-time invoicing, and efficient scheduling with a focus on high-quality service and team leadership. <./p>

Competenze

• Bachelor's degree in business administration or related field preferred.
• 2–5 years of administrative/office management experience.
• Strong written and verbal communication to produce reports and assign tasks.
• Flexibility to adjust to changing company needs.
• Strong interpersonal skills to interact with employees.
• Leadership to manage challenges and oversee staff.
• Organizational/time management and prioritization.
• Self-starter and driven with initiative.
• Excellent communication and problem-solving abilities.
• Proficiency with Microsoft Office suite.
• Attention to detail to ensure tasks are completed accurately.

Mansioni

• Oversee day-to-day service branch operations with coordinators, sales staff, and customers.
• Promote safety culture and enforce the safety program.
• Develop and maintain solid customer relationships.
• Resolve issues with service delivery and invoicing.
• Define job expectations and perform pre-job reviews with technicians.
• Assist in collections and manage scheduling to optimize staffing.
• Provide 24/7 on-call technician and customer support.
• Forecast monthly sales and KPI performance; ensure on-time invoicing.

Conoscenze

Communication

Leadership

Time management

Microsoft Office

Attention to detail

Problem solving

Interpersonal skills

Self-starter

Report writing

Formazione

Bachelor's degree or related field

Descrizione del lavoro

Lift Solutions seeks a Service Manager to lead day-to-day service branch operations in a fast-paced environment. You will coordinate with coordinators, sales, and customers to prioritize and execute daily work while upholding safety standards.

The role emphasizes customer relationships, on-time invoicing, and efficient scheduling with a focus on high-quality service and team leadership. <./p>