Service Operations Manager – Safety & Scheduling

Metropolitan Crane & Hoist Co; Menomonee Falls (WI); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Lift Solutions is seeking a Service Manager to lead day-to-day service branch operations, coordinating with coordinators, sales staff, and customers to prioritize and execute daily work. The role requires adaptability, strong communication, and a safety-focused mindset within a team environment.

Responsibilities include maintaining safety program adherence, building customer relationships, resolving service and invoicing issues, and overseeing scheduling with technicians. Travel is <5% and the position emphasizes leadership and operational excellence.

Qualifications

• Bachelor's degree in business administration, communications, or related field preferred.
• 2–5 years of work experience in an administrative/office management role.
• Strong written and verbal communication skills to produce reports and assign tasks.
• Flexibility to adjust to new tasks should company or office needs change.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.

Responsibilities

• Manage adherence to the company safety program and promote safety culture.
• Develop and maintain solid customer relationships.
• Resolve issues with service delivery and invoicing.
• Define job expectations and perform pre-job reviews with technicians.
• Assist in collections on outstanding sales as needed.
• Provide 24/7 on-call technician and customer support.
• Forecasting and reporting of monthly sales and KPI performance.
• Ensure invoicing is done on time and orders enter/exit order book promptly.

Skills

Communication skills

Leadership

Organization

Time management

Self-starter

Problem solving

Microsoft Office

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Lift Solutions is seeking a Service Manager to lead day-to-day service branch operations, coordinating with coordinators, sales staff, and customers to prioritize and execute daily work. The role requires adaptability, strong communication, and a safety-focused mindset within a team environment.

Responsibilities include maintaining safety program adherence, building customer relationships, resolving service and invoicing issues, and overseeing scheduling with technicians. Travel is <5% and the position emphasizes leadership and operational excellence.