Service Operations Lead — Guest Experience & Team Leadership

United Supermarkets, LLC; Rio Rancho (NM); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay

Earned wage access (Stream)

Associate discounts

Health & 401k benefits

Paid time off

Training & development

Inclusive work environment

Descrizione del lavoro

United Supermarkets, LLC is seeking a Service Supervisor to lead front-end operations, ensure outstanding guest service, and manage payroll and store assets. You will hire, train, and coach front-end staff, supervise service counters, and maintain store appearance while upholding cash controls and safety standards.

The role requires strong leadership, effective communication, and the ability to work varied shifts to support store needs. Prior supervisory experience in retail is preferred.

Competenze

• Must be 18 years of age or older.
• Minimum of 1 year store experience.
• Must maintain Certified Food Safety Manager certification.

Mansioni

• Acknowledge, greet, and engage each guest entering the area.
• Hire, train, schedule, and manage performance of service counter team members and related staff.
• Manage all Service Counter functions.
• Conduct initial interviews and new team member orientations, including paperwork.
• Supervise and ensure proper checking and bagging techniques.
• Ensure proper bookkeeping procedures are implemented.
• Order front-end supplies; coordinate with Grocery Manager.
• Provide coaching and performance evaluations to team members.
• Report store information to Spirit publications where applicable.
• Handle payroll and accounting procedures in stores without HR support.
• Designate trainers as needed and ensure store assets are safeguarded.
• Maintain cleanliness and appearance of front-end areas and check stands.
• Assist with guest and team member safety.
• Perform other duties as required by management.

Conoscenze

People management

Hiring

Training

Scheduling

Performance management

Customer service

Payroll

Front-end operations

Formazione

High School Diploma or equivalent

Certified Food Safety Manager certification

Strumenti

Bookkeeping

Descrizione del lavoro

United Supermarkets, LLC is seeking a Service Supervisor to lead front-end operations, ensure outstanding guest service, and manage payroll and store assets. You will hire, train, and coach front-end staff, supervise service counters, and maintain store appearance while upholding cash controls and safety standards.

The role requires strong leadership, effective communication, and the ability to work varied shifts to support store needs. Prior supervisory experience in retail is preferred.