Front-End Service Supervisor

Albertsons Companies; Bedford (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

Albertsons Companies is seeking a Service Supervisor to lead front-end operations and ensure exceptional customer service across the store's checkout areas. You will supervise cashiers, service clerks, and customer service associates while driving operational efficiency and financial accountability.

Your role emphasizes coaching, scheduling, and maintaining a welcoming, safe, and compliant shopping environment, with responsibilities spanning service quality, labor management, and collaboration

Qualifications

• High school diploma or equivalent.
• Previous customer service, cashier, retail, or grocery experience.
• Strong communication and interpersonal skills.
• Demonstrated leadership and problem-solving abilities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

• Lead and support front-end associates in delivering outstanding customer service.
• Create a welcoming environment that promotes customer satisfaction and loyalty.
• Resolve customer concerns, complaints, and service issues promptly and professionally.
• Monitor service levels and implement strategies to improve the customer experience.
• Promote company programs, services, and community initiatives.
• Supervise daily operations of checkout lanes, self-checkout areas, service counters, and customer service desks.
• Ensure efficient transaction processing and maintain acceptable customer wait times.
• Monitor staffing levels and adjust resources as needed to support business demands.
• Maintain clean, organized, and customer-ready front-end areas.
• Support store opening, closing, and operational procedures as assigned.

Skills

Leadership

Customer service

Communication

Problem-solving

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Job description

Albertsons Companies is seeking a Service Supervisor to lead front-end operations and ensure exceptional customer service across the store's checkout areas. You will supervise cashiers, service clerks, and customer service associates while driving operational efficiency and financial accountability.

Your role emphasizes coaching, scheduling, and maintaining a welcoming, safe, and compliant shopping environment, with responsibilities spanning service quality, labor management, and collaboration