Service Operations Lead

LiftOne; Greensboro (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

LiftOne seeks a Service Supervisor to coordinate customer service activities across shop and field operations. You will lead technicians, manage work orders, and ensure safety and quality standards are upheld while driving performance improvements.

The role emphasizes lean process execution, staff development, and effective communication with customers and teams to support service excellence.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2–4 years related leadership or supervisory experience.
• Proven leadership with a track record of results.
• Excellent verbal and written communication skills.
• Experience with lean operating systems and continuous improvement.

Responsibilities

• Coordinate customer service activities at shop and field locations.
• Lead and develop technicians; conduct performance appraisals and trainings.
• Approve timesheets, work orders and maintain records in service platform.
• Dispatch and manage work orders; cross-level resources as needed.
• Uphold safety culture and company policies and standards.
• Identify and remove roadblocks to improve service touchpoints.

Skills

Leadership experience

Communication skills

Problem solving

Lean operating systems

Customer service

Verbal & written communication

Team coordination

Education

Bachelor’s degree

Tools

Salesforce

SAP

ServiceMax

Microsoft Office

Job description

LiftOne seeks a Service Supervisor to coordinate customer service activities across shop and field operations. You will lead technicians, manage work orders, and ensure safety and quality standards are upheld while driving performance improvements.

The role emphasizes lean process execution, staff development, and effective communication with customers and teams to support service excellence.