Fulfillment Operations Leader

Pella Corporation; Orlando (FL); On-site; USD 85,000 - 140,000; Full time

Job summary

Pella Corporation is seeking an Operations Manager to lead order fulfillment and customer support at the Orlando branch and other assigned locations. You will direct the fulfillment team, coordinate services, and drive improvements to ensure a seamless customer experience.

The role requires developing programs and policies that boost customer satisfaction, profitability, and market share. You will manage staffing, inventory, and safety initiatives while collaborating across departments to

Qualifications

• Bachelor’s degree or equivalent; five to ten years related experience preferred.
• Strong problem-solving and leadership capabilities.

Responsibilities

• Oversee order fulfillment and customer support at assigned branch locations.
• Lead and develop order fulfillment team, ensuring staffing, training, and performance.
• Monitor inventory levels and implement improvements to increase efficiency and ROA.

Skills

Problem solving

Communication skills

Leadership

Team collaboration

MS Office

Proprietary software

Education

Bachelor’s degree

Tools

Microsoft Office

Proprietary software

Job description

Pella Corporation is seeking an Operations Manager to lead order fulfillment and customer support at the Orlando branch and other assigned locations. You will direct the fulfillment team, coordinate services, and drive improvements to ensure a seamless customer experience.

The role requires developing programs and policies that boost customer satisfaction, profitability, and market share. You will manage staffing, inventory, and safety initiatives while collaborating across departments to