Service Supervisor: Lead Tech Team & Field Ops

Weisiger Group; Greensboro (NC); Hybrid; USD 60,000 - 80,000; Full time

Job summary

LiftOne is seeking a Service Supervisor to coordinate customer service activities across the shop and field, leading technicians and cross-functional teams to deliver high-quality service with safety and accountability. We provide ongoing training, development opportunities, and a path into broader leadership roles.

The successful candidate will drive lean practices, manage work orders, and ensure excellent customer satisfaction in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred with 2–4 years of related experience or equivalent combination of education and experience.
• Proven leadership experience with a track record of results.
• Excellent verbal and written communications skills.
• Strong listening and presentation skills.
• Experience with lean operating systems and continuous improvement preferred.

Responsibilities

• Participate in the site level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and adherence to leader standard work.
• Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability.
• Dispatch and manage all work orders and cross-level work between resources.
• Drive accountability for quality standards and ensure good appearance of tech vans and inventory levels.

Skills

Leadership

Communication

Problem solving

Lean methods

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

SAP

ServiceMax

Job description

LiftOne is seeking a Service Supervisor to coordinate customer service activities across the shop and field, leading technicians and cross-functional teams to deliver high-quality service with safety and accountability. We provide ongoing training, development opportunities, and a path into broader leadership roles.

The successful candidate will drive lean practices, manage work orders, and ensure excellent customer satisfaction in a fast-paced environment.