Lead Customer Experience Specialist - Elevate Service

Percepta; Melbourne (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Percepta in Melbourne, Florida seeks a Lead Customer Experience Specialist to elevate customer care and support CX Specialists with expert product knowledge. You will participate in addressing customer inquiries, guiding escalated cases, and promoting a collaborative team culture across the contact center.

The role emphasizes problem solving, a customer-first mentality, and a family-oriented environment within a unique Percepta culture.

Responsibilities

• Supports CX Specialists and customers as subject matter expert on product knowledge and customer care
• Assists with floor coaching and development and handles incoming inquiries and escalated cases

Job description

Percepta in Melbourne, Florida seeks a Lead Customer Experience Specialist to elevate customer care and support CX Specialists with expert product knowledge. You will participate in addressing customer inquiries, guiding escalated cases, and promoting a collaborative team culture across the contact center.

The role emphasizes problem solving, a customer-first mentality, and a family-oriented environment within a unique Percepta culture.