Customer Service Manager: Lead a High-Impact Service Team

Nixon Power Services

Orlando (FL)

On-site

USD 55,000 - 85,000

Full time

5 days ago

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Benefits offered by this job

Competitive compensation package

Full Benefits: Medical, Vision, Dental

Paid Time Off

401(k) matching

Industry-leading organization

Job summary

Nixon Power Services in Orlando, FL is seeking a Customer Service Manager to lead a team of Service Coordinators and drive high-quality customer service. You will partner with cross-functional leaders to grow profitability and ensure seamless service delivery.

Responsibilities include scheduling and dispatching Technicians, managing work orders, handling warranty actions, and maintaining customer quotes. This role emphasizes strong communication, organization, and multitasking in a fast-paced

Qualifications

Minimum 3–5 years in customer-facing roles.
Proficient in Microsoft Office.
Strong written and verbal communication.
Strong organizational skills.
Ability to multi-task and manage time with attention to detail.

Responsibilities

Lead a team of Service Coordinators and collaborate with stakeholders.
Increase efficiency of maintenance schedules by analyzing geography, trips, priority, skills, parts, and resources.
Open, issue, track, and close service work orders.
Conduct warranty actions and filings with Warranty Administrator.
Interact with customers to schedule service calls and maintain quotes.
Schedule, dispatch, and track status of Technicians.
Review and process Field Service Reports, time, expenses, parts requests, and RFQs.
Collaborate with internal departments to support Technicians and complete orders.