Service Operations Lead: Drive Work Orders & Labor Revenue

United Ag & Turf

Bryan (TX)

On-site

USD 48,000 - 72,000

Full time

47 hours ago
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Benefits offered by this job

Competitive Salary plus bonus
401K Match
Health Benefits
Paid Holidays and PTO

Job summary

United Ag & Turf in Texas is seeking a Service Department Operations Supervisor to manage the full work order cycle, drive labor and parts sales, and coach a service team to deliver outstanding customer service. You will work closely with the Service Manager to optimize processes and ensure warranties are handled efficiently.

Ideal candidates bring 1+ years in service department operations, strong leadership, and solid communication skills, with a focus on customer satisfaction and teamwork

Qualifications

  • 1+ years experience in Service Department operations.
  • Ability to use Microsoft Office and internet-based functions.
  • Ability to write and speak effectively to individuals and groups.
  • Ability to lead a team and hold people accountable.
  • Familiar with John Deere and competitive products.
  • Basic understanding of financial principles relative to Service Department operations.
  • Ability to analyze and interpret internal reports.
  • Ability to work extended hours and weekends as needed.
  • Excellent customer service skills.
  • High School Diploma or equivalent experience.

Responsibilities

  • Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work.
  • Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
  • Works with Service Manager to identify and execute continuous process improvements.
  • Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
  • Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
  • Reviews work orders for completeness and accuracy prior to customer billing.
  • Ensures all service Warranty and Product Improvement Programs are completed in time to receive maximum credit.
  • Maintains department tools, equipment, and vehicles in good working order.
  • Coaches, develops and helps employees grow their capabilities.
  • Participates in available company-sponsored training to develop knowledge and skill set.
  • Maintains professional relationships with peers, management, and support resources.

Skills

Customer service
Leadership
Communication
Team leadership

Education

High School Diploma

Tools

Microsoft Office

Job description

United Ag & Turf in Texas is seeking a Service Department Operations Supervisor to manage the full work order cycle, drive labor and parts sales, and coach a service team to deliver outstanding customer service. You will work closely with the Service Manager to optimize processes and ensure warranties are handled efficiently.

Ideal candidates bring 1+ years in service department operations, strong leadership, and solid communication skills, with a focus on customer satisfaction and teamwork

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