Service Operations Lead: Drive Work Orders & Labor Revenue

United Ag & Turf; Bryan (TX); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive Salary plus bonus

401K Match

Health Benefits

Paid Holidays and PTO

Job summary

United Ag & Turf in Texas is seeking a Service Department Operations Supervisor to manage the full work order cycle, drive labor and parts sales, and coach a service team to deliver outstanding customer service. You will work closely with the Service Manager to optimize processes and ensure warranties are handled efficiently.

Ideal candidates bring 1+ years in service department operations, strong leadership, and solid communication skills, with a focus on customer satisfaction and teamwork

Qualifications

• 1+ years experience in Service Department operations.
• Ability to use Microsoft Office and internet-based functions.
• Ability to write and speak effectively to individuals and groups.
• Ability to lead a team and hold people accountable.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles relative to Service Department operations.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours and weekends as needed.
• Excellent customer service skills.
• High School Diploma or equivalent experience.

Responsibilities

• Manages the entire work order cycle process; generation through closing and invoicing for customer and internal work.
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
• Works with Service Manager to identify and execute continuous process improvements.
• Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all service Warranty and Product Improvement Programs are completed in time to receive maximum credit.
• Maintains department tools, equipment, and vehicles in good working order.
• Coaches, develops and helps employees grow their capabilities.
• Participates in available company-sponsored training to develop knowledge and skill set.
• Maintains professional relationships with peers, management, and support resources.

Skills

Customer service

Leadership

Communication

Team leadership

Education

High School Diploma

Tools

Microsoft Office

Job description

United Ag & Turf in Texas is seeking a Service Department Operations Supervisor to manage the full work order cycle, drive labor and parts sales, and coach a service team to deliver outstanding customer service. You will work closely with the Service Manager to optimize processes and ensure warranties are handled efficiently.

Ideal candidates bring 1+ years in service department operations, strong leadership, and solid communication skills, with a focus on customer satisfaction and teamwork