Service Operations Lead — Dock & Door Solutions

Jobot; Chesterland (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Career growth opportunities

Direct leadership visibility

Team-first culture

Job summary

Jobot in Chesterland, OH is seeking an Operations Manager for Commercial Door & Dock Services to lead the service department and own dispatch operations. You will guide technicians, drive KPIs, and ensure safe, high-quality work while coordinating with parts and installation teams.

Strong leadership and problem-solving are required. Salary ranges from $85,000 to $110,000 per year, with room for growth as the company expands.

Qualifications

• Must have proven experience leading a service team (dock & door, industrial equipment, construction or similar).
• Strong knowledge of overhead doors, dock levelers, gates or related systems.
• Excellent leadership and communication skills with accountability for results.
• Valid driver’s license with a clean record.

Responsibilities

• Lead, coach, and support service technicians to perform safe, efficient, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Ensure technicians have the tools, training, and information needed to succeed.
• Monitor job progress, labor hours, and service KPI to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.
• Conduct performance reviews, training, and ongoing technician development.
• Jump in and solve problems personally when things don’t go as planned.

Skills

Team leadership

Dispatch coordination

Customer escalation handling

Safety compliance

Tools

NetSuite

Job description

Jobot in Chesterland, OH is seeking an Operations Manager for Commercial Door & Dock Services to lead the service department and own dispatch operations. You will guide technicians, drive KPIs, and ensure safe, high-quality work while coordinating with parts and installation teams.

Strong leadership and problem-solving are required. Salary ranges from $85,000 to $110,000 per year, with room for growth as the company expands.