Service Operations Lead — Dock & Door Solutions

Jobot; Groveport (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobot is seeking an Operations Manager to lead a commercial door and dock service department in Groveport, OH. You’ll oversee dispatch, field tech support, and customer escalations while driving safety, quality, and efficiency.

Expect ownership over procedures, staffing, and KPI performance in a dynamic, growth-focused environment. You will mentor technicians, coordinate with parts and installation teams, and partner with leadership to deliver reliable service.

Qualifications

• Must have proven experience leading a service team (dock & door, industrial equipment, construction, or similar trades preferred).
• Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.
• Excellent leadership and communication skills — you know how to motivate people and hold them accountable.
• Valid driver’s license with a clean driving record.

Responsibilities

• Lead, coach, and support service technicians to perform safe, efficient, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Ensure technicians have the tools, training, and information needed to succeed.
• Monitor job progress, labor hours, and service KPI to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.
• Promote a strong safety culture and ensure OSHA and company compliance.
• Conduct performance reviews, training, and ongoing technician development.
• Jump in and solve problems personally when things don’t go as planned — because they won’t always.

Skills

Team leadership

Communication

Problem solving

Tools

NetSuite

Job description

Jobot is seeking an Operations Manager to lead a commercial door and dock service department in Groveport, OH. You’ll oversee dispatch, field tech support, and customer escalations while driving safety, quality, and efficiency.

Expect ownership over procedures, staffing, and KPI performance in a dynamic, growth-focused environment. You will mentor technicians, coordinate with parts and installation teams, and partner with leadership to deliver reliable service.