Service Operations Manager - Doors & Dock

Jobot; Fairhaven (MA); On-site; USD 85,000 - 110,000; Full time

Job summary

Jobot is seeking an Operations Manager to lead our Service department for Commercial Door & Dock Services. You will supervise technicians, optimize dispatch, and own day-to-day operations to keep warehouses moving.

You’ll review dispatch, coach staff, handle escalations, monitor KPIs, and partner with parts, sales, and installation teams to deliver reliable service. Growth-minded leaders with a can-do attitude thrive here.

Qualifications

• Proven experience managing a service team (dock & door, industrial equipment, or similar).
• Strong knowledge of overhead doors, dock levelers, dock seals/shelters, gates, or related mechanical systems.
• Valid driver’s license with a clean driving record.

Responsibilities

• Lead, coach, and support service technicians to perform safe, efficient, high-quality work.
• Schedule and dispatch service calls for dock equipment, overhead doors, gates, and related systems.
• Act as the main point of contact for service-related customer issues and escalations.
• Monitor job progress, labor hours, and service KPI to keep operations on track.
• Coordinate with parts, sales, and installation teams to ensure seamless service delivery.

Skills

Leadership

Communication

Driver's license

Tools

NetSuite

Job description

Jobot is seeking an Operations Manager to lead our Service department for Commercial Door & Dock Services. You will supervise technicians, optimize dispatch, and own day-to-day operations to keep warehouses moving.

You’ll review dispatch, coach staff, handle escalations, monitor KPIs, and partner with parts, sales, and installation teams to deliver reliable service. Growth-minded leaders with a can-do attitude thrive here.