Service Operations Lead: Data-Driven Daily Impact

ImageFIRST; Village of Elmsford (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision

Pet Insurance

Legal Insurance

401k (match)

Paid Time Off Package

Paid Parental Leave

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST is seeking a motivated Service Operations Coordinator to lead daily service execution at our facility. You will partner with Customer Advocates, Service and Plant Operations leadership, and the GM to drive route execution, customer satisfaction, fleet readiness, safety, and financial performance.

This hands-on leadership role requires coaching, data analysis, and cross-functional collaboration to optimize service delivery and grow customer loyalty in a healthcare-focused linen and

Qualifications

• Associate degree or higher is required.
• Strong Excel skills with pivot tables and formulas.
• Experience with Power BI and data analysis.
• Ability to lead and coach Customer Advocates and Service teams.
• Strong organizational, analytical, and problem-solving abilities.
• Valid driver's license and ability to obtain DOT medical certification.

Responsibilities

• Lead daily face-to-face check-ins with Customer Advocates, coaching and supporting service standards.
• Analyze route and customer data to identify improvements in service performance.
• Translate insights into actionable recommendations for Service teams.
• Anticipate challenges and drive solutions to improve retention and loyalty.
• Help ensure fleet readiness and DOT safety compliance.
• Track action plans to achieve improvements in service, revenue, and profitability.

Skills

Team leadership

Data analysis

Excel

Power BI

Communication

Multitasking

Driver's license

Education

Associate degree or higher

Job description

ImageFIRST is seeking a motivated Service Operations Coordinator to lead daily service execution at our facility. You will partner with Customer Advocates, Service and Plant Operations leadership, and the GM to drive route execution, customer satisfaction, fleet readiness, safety, and financial performance.

This hands-on leadership role requires coaching, data analysis, and cross-functional collaboration to optimize service delivery and grow customer loyalty in a healthcare-focused linen and