Service Operations Coordinator

ImageFIRST Healthcare Laundry Specialists; Kansas City (KS); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision

Pet, Legal, and Hospital Indemnity

401k (match)

Paid Time Off Package

Paid Parental Leave

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST Healthcare Laundry Specialists in Kansas City is seeking a Service Operations Coordinator to lead daily service delivery at our facility. You will partner with Customer Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, fleet readiness, safety, and financial performance.

This hands-on leadership role demands coaching, data-driven decision making, and the ability to translate insights into concrete actions that

Qualifications

• Associate degree or higher required.
• Experience in service, operations, logistics, distribution, or route-based businesses preferred.
• Excellent communication and customer service skills.

Responsibilities

• Lead daily face-to-face check-ins with Customer Advocates and coach them to meet service standards.
• Analyze route and customer data to identify improvement opportunities.
• Translate insights into concrete, actionable recommendations for Service teams.
• Anticipate challenges and drive solutions to improve retention and loyalty.
• Ensure fleet readiness and DOT/safety compliance.
• Track action plans to measurable improvements in service, revenue, and profitability.

Skills

Leadership

Data analysis

Excel

Power BI

Communication

Customer service

Time management

Education

Associate degree or higher

Tools

Excel

Power BI

Job description

Overview

ImageFIRST is the largest national provider of linen and laundry services specializing in the healthcare industry. With a 97% customer retention rate, we are committed to providing remarkable, white-glove service to our customers.

We are seeking a motivated and results-driven Service Operations Coordinator to lead the daily execution of Service operations at an ImageFIRST facility.

This is a dynamic, hands-on leadership role. You will own how service gets delivered every day, partnering closely with Customer Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, product control, fleet readiness, safety, and financial performance. This is one of the most visible and impactful roles in the local operation with real accountability for results and a direct path toward senior Service and Operations leadership positions.

Check out our company page: https://www.imagefirst.com/company/

Responsibilities & Qualifications

What You'll Do

• Lead daily face-to-face check-ins with Customer Advocates, providing them with coaching, feedback, and support to help them execute our daily service standards.
• Analyze route and customer data to identify ways to improve service performance and growth opportunities.
• Translate those insights into specific, business-minded recommendations and actions for the Service teams.
• Anticipate challenges before they arise and drive solutions that improve retention and customer loyalty.
• Help ensure fleet readiness and compliance with DOT and safety standards.
• Track action plans through to measurable improvement in service, revenue, and profitability.

What We're Looking For

• Ability to lead, influence, and direct people. This includes ability to build trust and respect with Customer Advocates and partner with our District Service Managers and plant leadership team.
• Willingness to speak up, deliver direct feedback, and follow through on execution.
• Energized by frequent daily interaction and positive relationship building with associates.
• Ability to turn data into insight, and insight into clear recommendations and action.
• Strong organizational, analytical, and problem-solving abilities. Very comfortable working in Excel (pivot tables, formulas, data cleanup) and Power BI.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in service, operations, logistics, distribution, or route-based businesses preferred.
• Associate degree or higher required.
• Valid driver's license and ability to obtain DOT medical certification.

Company Values & Benefits

If you're a hands-on leader who enjoys solving problems, developing people, and improving customer experience, we want to hear from you.

Required Competencies:

• Be Respectful: Value all we come in contact with
• Be Remarkable: Create a positive moment with every interaction
• Be Safe: Keep ourselves and those around us safe
• Be Honest: Be guided by truthfulness in all we do

Benefits:

• Weekly pay
• Medical, Dental, Vision
• Pet, Legal, and Hospital Indemnity Insurance
• 401k (match)
• Paid Time Off Package
• Paid Parental Leave
• Tuition Reimbursement
• Referral Program
• Great company culture
• Collaborative team environment

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, anddiversityof our associates.