Service Operations Lead — Data-Driven & Customer-Focused

ImageFIRST Healthcare Laundry Specialists; Village of Elmsford (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Medical, Dental, Vision

401k (match)

Paid Time Off Package

Paid Parental Leave

Tuition Reimbursement

Referral Program

Great company culture

Collaborative team environment

Job summary

ImageFIRST Healthcare Laundry Specialists is seeking a motivated Service Operations Coordinator to lead daily service execution at our facility. You will partner with Customer Advocates, Service and Plant Operations, and the GM to drive route execution, customer satisfaction, fleet readiness, safety, and financial performance.

This hands-on leadership role offers visibility, accountability, and a path to senior operations leadership within the local team.

Qualifications

• Leadership and the ability to influence and direct people.
• Strong organizational, analytical, and problem-solving abilities.
• Excellent communication and customer service skills.
• Experience in service, operations, logistics, or route-based businesses preferred.

Responsibilities

• Lead daily face-to-face check-ins with Customer Advocates and coach them to meet service standards.
• Analyze route and customer data to identify improvements in service performance and growth.
• Translate insights into actionable recommendations for Service teams.
• Anticipate challenges and drive solutions to improve retention and loyalty.
• Help ensure fleet readiness and DOT safety compliance.
• Track action plans to drive measurable improvements in service, revenue, and profitability.

Tools

Excel (Pivot tables, formulas)

Power BI

Job description

ImageFIRST Healthcare Laundry Specialists is seeking a motivated Service Operations Coordinator to lead daily service execution at our facility. You will partner with Customer Advocates, Service and Plant Operations, and the GM to drive route execution, customer satisfaction, fleet readiness, safety, and financial performance.

This hands-on leadership role offers visibility, accountability, and a path to senior operations leadership within the local team.