Service Operations Lead – Healthcare Linen

ImageFIRST; Pittsburg (CA); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

401k (match)

Paid Time Off Package

Tuition Reimbursement

Referral Program

Pet, Legal, and Hospital Indemnity保险

Job summary

ImageFIRST, the largest linen rental and laundry service specializing in healthcare, is seeking a Service Operations Coordinator in California. This role ensures daily route execution, product control, invoice accuracy, fleet readiness, and compliance, while partnering with Customer Advocates, District Service Managers, Plant Managers, and cross-functional teams to improve service quality and grow revenue.

The position emphasizes data-driven oversight, customer loyalty, and hands-on leadership

Qualifications

• High School Diploma or equivalent; Associate degree preferred.
• Proven leadership and coaching ability.
• Strong analytical and problem-solving skills.
• Fluent Microsoft Office suite proficiency.

Responsibilities

• Coordinate daily route checks and execution with Customer Advocates.
• Ensure DOT safety compliance and vehicle readiness.
• Manage inventory, product control, and loadout accuracy.
• Review invoices and pricing for accuracy.
• Support customer onboarding and loyalty initiatives.
• Coach and develop Customer Advocates on dock and plant.

Skills

Leadership

Analytical thinking

Customer service

Coaching

Communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

MS Excel

Reporting systems

MS Office

Job description

ImageFIRST, the largest linen rental and laundry service specializing in healthcare, is seeking a Service Operations Coordinator in California. This role ensures daily route execution, product control, invoice accuracy, fleet readiness, and compliance, while partnering with Customer Advocates, District Service Managers, Plant Managers, and cross-functional teams to improve service quality and grow revenue.

The position emphasizes data-driven oversight, customer loyalty, and hands-on leadership