Service Operations Lead: Client Success & Projects

Johnson Controls, Inc.

Orlando (FL)

On-site

USD 30,000 - 44,000

Full time

3 days ago

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Benefits offered by this job

Medical/Dental/Vision insurance

401(k) with company match

Paid training

Referral bonuses

Wellness program

Company vehicle (as applicable)

Job summary

Johnson Controls, Inc. is seeking a proactive coordinator to lead, plan, and execute service work orders and inspections in Orlando, FL. You will align operations, scheduling, technical resources, and finance to deliver customer-focused outcomes with strong leadership and timely communication.

Responsibilities include resource allocation, project status updates, and daily customer/team coordination. This role emphasizes accountability, urgency, and adherence to contract terms, with comprehensive

Qualifications

Proven leadership and decision making abilities.
Excellent communication and negotiation skills.
High-level organization and time management.
Financial and analytical acumen.
Ability to manage multiple priorities and deadlines.
Problem solving mindset under pressure.

Responsibilities

Oversees resource allocation and cross functional teams’ involvement with customer.
Communicate project status, risks, issues, to JCI and customer management.
Communicate daily with customers and internal teams for all work.
Maintains strong customer relationships and ensures satisfaction.
Identifies risks, develops mitigation strategies and resolves issues.
Ensure full compliance between JCI and customers by the contract.
Manage project financials, billing corrections, AR spreadsheets, open call spreadsheets and all documentation.