Service Operations Lead

JFC Staffing Companies; York (York County); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Salary $75,000–$90,000

Full-time onsite

401(k)

Health insurance

HSA

Life Insurance

Paid Time Off

Job summary

JFC Staffing Companies is seeking a proactive Service Department Manager to lead a team of over 20 traveling field technicians and support staff, driving service quality and owning departmental performance in a fast-paced environment. You will hire, onboard, coach talent, optimize workflows, and align scheduling, procurement, and quality control with company goals.

The role is full-time, onsite, with a comprehensive benefits package including 401(k), health insurance, HSA, life insurance, and

Qualifications

• Supervisory or leadership experience, ideally managing teams
• Strong communication skills for customer and team interactions
• Proven track record in hiring, coaching, and retaining skilled talent
• Highly organized and able to prioritize under deadlines
• Proficiency with Microsoft Office, ERP, and CRM platforms (Salesforce a plus)
• Solid understanding of scheduling, procurement, quality control, and continuous improvement initiatives

Responsibilities

• Lead and oversee a department with over 20 traveling field technicians and support staff
• Set clear expectations, foster accountability, and uphold service standards
• Enhance service workflows, protocols, and tracking systems to meet departmental goals
• Recruit, onboard, and develop new talent to grow the team
• Manage department performance metrics, including sales targets, profitability, and expense control

Job description

JFC Staffing Companies is seeking a proactive Service Department Manager to lead a team of over 20 traveling field technicians and support staff, driving service quality and owning departmental performance in a fast-paced environment. You will hire, onboard, coach talent, optimize workflows, and align scheduling, procurement, and quality control with company goals.

The role is full-time, onsite, with a comprehensive benefits package including 401(k), health insurance, HSA, life insurance, and