Service Department Manager

JFC Staffing Companies; York (York County); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Salary $75,000–$90,000

Full-time onsite

401(k)

Health insurance

HSA

Life Insurance

Paid Time Off

Job summary

JFC Staffing Companies is seeking a proactive Service Department Manager to lead a team of over 20 traveling field technicians and support staff, driving service quality and owning departmental performance in a fast-paced environment. You will hire, onboard, coach talent, optimize workflows, and align scheduling, procurement, and quality control with company goals.

The role is full-time, onsite, with a comprehensive benefits package including 401(k), health insurance, HSA, life insurance, and

Qualifications

• Supervisory or leadership experience, ideally managing teams
• Strong communication skills for customer and team interactions
• Proven track record in hiring, coaching, and retaining skilled talent
• Highly organized and able to prioritize under deadlines
• Proficiency with Microsoft Office, ERP, and CRM platforms (Salesforce a plus)
• Solid understanding of scheduling, procurement, quality control, and continuous improvement initiatives

Responsibilities

• Lead and oversee a department with over 20 traveling field technicians and support staff
• Set clear expectations, foster accountability, and uphold service standards
• Enhance service workflows, protocols, and tracking systems to meet departmental goals
• Recruit, onboard, and develop new talent to grow the team
• Manage department performance metrics, including sales targets, profitability, and expense control

Job description

Are you a dynamic leader with a passion for enhancing service operations and driving team success? We’re working on behalf of a client seeking a proactive Service Department Manager who excels at building high-performing teams and maintaining top-tier service quality in a fast-paced environment. This is an excellent opportunity for an experienced manager looking to make a significant impact, take ownership of team performance, and work in a role where your leadership truly matters. If you thrive on developing processes, mentoring staff, and ensuring customer satisfaction, this Service Department Manager position could be your next rewarding challenge.

Key Requirements:

• Prior supervisory or leadership experience, ideally managing teams
• Strong communication skills for effective customer and team interactions
• Proven track record in hiring, coaching, and retaining skilled talent
• Highly organized and able to prioritize under deadlines
• Proficiency with Microsoft Office, ERP, and CRM platforms (Salesforce experience is a plus)
• Solid understanding of operational areas such as scheduling, procurement, quality control, and continuous improvement initiatives

Main Responsibilities:

• Lead and oversee a department with over 20 traveling field technicians and support staff
• Set clear expectations, foster accountability, and uphold service standards
• Enhance service workflows, protocols, and tracking systems to meet departmental goals
• Recruit, onboard, and develop new talent to grow the team
• Manage department performance metrics, including sales targets, profitability, and expense control

Perks & Benefits:

• Competitive salary range of $75,000–$90,000, based on experience
• Full-time, onsite, Monday through Friday schedule
• Comprehensive benefits package including 401(k), health insurance, HSA, life insurance, and paid time off

Direct W2 only EOE.