Field Service Operations Lead

D2B Groups; Bridgeport (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Job summary

D2B Groups in Bridgeport, CT is seeking a Field Service Manager to lead a team of technicians and ensure high quality service delivery on-site. You will oversee scheduling, dispatch, service requests, and coordination with customers and other departments.

The ideal candidate has 3+ years of field service management, strong leadership, excellent communication, and a data-driven mindset to monitor KPIs and drive improvements. Health and retirement benefits are offered.

Qualifications

• 3+ years of experience managing field service operations.
• Experience with mechanics and heavy equipment preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze data, identify trends, and implement process improvements.
• Knowledge of industry best practices and regulatory requirements.
• Customer-focused mindset and commitment to delivering exceptional service.

Responsibilities

• Schedule and dispatch field service technicians.
• Manage service requests and coordinate with customers and other departments.
• Identify areas for operational improvement and implement process changes.
• Monitor KPIs, analyze data, and provide regular reports to senior management.

Skills

Field service management

Leadership

Data analysis

Customer service

Scheduling & dispatch

Regulatory compliance

Job description

D2B Groups in Bridgeport, CT is seeking a Field Service Manager to lead a team of technicians and ensure high quality service delivery on-site. You will oversee scheduling, dispatch, service requests, and coordination with customers and other departments.

The ideal candidate has 3+ years of field service management, strong leadership, excellent communication, and a data-driven mindset to monitor KPIs and drive improvements. Health and retirement benefits are offered.