Field Services Lead - Tech Ops & Team Coach

Socket.dev; Newark (CA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) with employer match

Life Insurance (Company-paid)

HSA & FSA options

Employee Assistance Program (EAP)

Adoption Assistance

Commuter Benefits

Coursera Certifications

Generous vacation & sick time

Job summary

ComputerCare is seeking a Technical Field Services Supervisor to drive daily operations, coach technicians, and ensure service quality. You will manage task execution, align with SLAs, and uphold safety and regulatory standards.

The role emphasizes hands-on oversight of repair processes, onboarding new technicians, and continuous improvement within a field services team. A customer-service mindset and travel readiness are essential.

Qualifications

• 3+ years of management experience with direct supervisory responsibilities.
• 3+ years in project management, including planning and execution.
• 1+ year of customer service experience.
• Commitment to staying current on technology and manufacturer procedures.
• Strong skills in Microsoft Excel, Word, or Google Suite.
• Netsuite or Salesforce experience preferred.

Responsibilities

• Coordinate daily and next-day scheduling of tasks and team assignments to align with operational goals.
• Lead daily standup meetings to communicate priorities, metrics, and task expectations to team members.
• Monitor team performance and provide coaching and support to drive continuous improvement.
• Audit and manage the completion of open/unclosed internal tasks to ensure operational compliance.
• Provide hands-on oversight of tools, asset handling, and repair processes to ensure proper use and resolution of technical issues.
• Oversee safety, organization, and day-to-day operations within the assigned worksite.

Skills

Management experience

Project management

Customer service

Data-driven decision making

Travel readiness

Tools

Microsoft Excel

Microsoft Word

Google Suite

Netsuite

Salesforce

Job description

ComputerCare is seeking a Technical Field Services Supervisor to drive daily operations, coach technicians, and ensure service quality. You will manage task execution, align with SLAs, and uphold safety and regulatory standards.

The role emphasizes hands-on oversight of repair processes, onboarding new technicians, and continuous improvement within a field services team. A customer-service mindset and travel readiness are essential.