Service Operations & Dispatch Coordinator

Americhem International, Inc.; Middletown Township (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Generous Paid Time Off

Paid holidays

Job summary

A leading supplier in cleaning and office supplies is seeking an experienced Inside Shop Service Support / Service Coordinator. This role involves coordinating service requests, work orders, and maintenance schedules while providing excellent customer service. Ideal candidates should possess strong organizational skills, multitasking abilities, and proficiency in Microsoft Office. The position offers a comprehensive benefits package including medical insurance, life insurance, 401(k) matching, and generous paid time off in a family-oriented work environment.

Qualifications

• Experience in customer service, service coordination, dispatch, or administrative support.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Process and manage service documentation including work orders and service requests.
• Coordinate and maintain the Planned Maintenance schedule.
• Review and complete assigned customer service tickets.
• Invoice completed service work and preventative maintenance services.
• Follow up with customers regarding service updates.

Skills

Customer service

Service coordination

Administrative support

Organizational skills

Multitasking skills

Communication skills

Microsoft Office

Tools

Service ticketing systems

Work order management

Maintenance tracking systems

Job description

A leading supplier in cleaning and office supplies is seeking an experienced Inside Shop Service Support / Service Coordinator. This role involves coordinating service requests, work orders, and maintenance schedules while providing excellent customer service. Ideal candidates should possess strong organizational skills, multitasking abilities, and proficiency in Microsoft Office. The position offers a comprehensive benefits package including medical insurance, life insurance, 401(k) matching, and generous paid time off in a family-oriented work environment.