Shop Service Coordinator / Service Support

Americhem International, Inc.; Middletown Township (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Generous Paid Time Off

Paid holidays

Job summary

A leading supplier in cleaning and office supplies is seeking an experienced Inside Shop Service Support / Service Coordinator. This role involves coordinating service requests, work orders, and maintenance schedules while providing excellent customer service. Ideal candidates should possess strong organizational skills, multitasking abilities, and proficiency in Microsoft Office. The position offers a comprehensive benefits package including medical insurance, life insurance, 401(k) matching, and generous paid time off in a family-oriented work environment.

Qualifications

• Experience in customer service, service coordination, dispatch, or administrative support.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word) or similar business software.
• Ability to manage multiple work orders, service requests, and deadlines in a fast-paced environment.
• Experience with service ticketing systems, work order management, or maintenance tracking systems is a plus.

Responsibilities

• Process and manage service documentation including work orders and service requests.
• Coordinate and maintain the Planned Maintenance schedule.
• Review and complete assigned customer service tickets.
• Invoice completed service work and preventative maintenance services.
• Follow up with customers regarding service updates.
• Maintain and update the shared repair tracking report and service logs.
• Provide administrative support for the service department, including documentation and reporting.
• Respond to customer inquiries via phone, email, and walk-in requests.
• Work closely with the Service Operations Manager and Service Support team to ensure efficient service workflow and timely resolution of requests.

Skills

Customer service

Service coordination

Administrative support

Organizational skills

Multitasking skills

Communication skills

Microsoft Office

Tools

Service ticketing systems

Work order management

Maintenance tracking systems

Job description

Americhem International, Pennsylvania’s leading janitorial and office supplies distributor, is seeking an experienced and enthusiastic Inside Shop Service Support / Service Coordinator to join our team.

This position supports the internal service department by coordinating service requests, work orders, maintenance schedules, and billing while delivering excellent customer service. The ideal candidate is highly organized and thrives in a service operations, administrative support, or dispatch coordination environment.

This individual will help ensure smooth communication between customers, technicians, and operations while helping Americhem remain our customers’ “trusted partner in clean.”

What You’ll Do

• Process and manage service documentation including work orders, service requests, quotes, customer orders, and invoicing.
• Coordinate and maintain the Planned Maintenance (PM) schedule and preventative maintenance tracking list.
• Review and complete assigned customer service tickets, maintenance requests, PMs, and work orders.
• Invoice completed service work and preventative maintenance services.
• Follow up with customers regarding service updates, repair status, and completed work.
• Maintain and update the shared repair tracking report and service logs.
• Provide administrative support for the service department, including documentation and reporting.
• Respond to customer inquiries via phone, email, and walk-in requests.
• Work closely with the Service Operations Manager and Service Support team to ensure efficient service workflow and timely resolution of requests.

Qualifications

• Experience in customer service, service coordination, dispatch, or administrative support.
• Strong organizational and multitasking skills with high attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word) or similar business software.
• Ability to manage multiple work orders, service requests, and deadlines in a fast-paced environment.
• Experience with service ticketing systems, work order management, or maintenance tracking systems is a plus.

What We Offer

We offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) with company match
• Additional voluntary benefits
• Generous Paid Time Off and paid holidays

At Americhem, we pride ourselves on being a family-oriented and FUN place to work.