Service Operations Coordinator

Mitsubishi Electric Corporation; Pennsylvania; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Career development

Profit sharing & wellness

Fitness center access

Job summary

Mitsubishi Electric Power Products, Inc. is seeking a highly organized Service Coordinator to manage service scheduling, work orders, and customer support for assigned accounts. This role involves coordinating with customers, technicians, and ASPs to ensure timely and accurate service delivery.

Responsibilities include maintaining calendars, processing service orders, RMAs, and invoicing readiness, while ensuring compliance with safety requirements and documentation standards.

Qualifications

• Associate degree in Business or related discipline.
• 3+ years of experience in sales, customer service, sales support, or service coordination within a service-related industry.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Experience supporting customer-facing service operations.
• Effective interpersonal and communication skills with customers, technicians, vendors, and internal teams.

Responsibilities

• Plan, organize, and schedule repair services, contracted maintenance, parts replacement, and warranty work with customers, sales representatives, technicians, and ASPs.
• Maintain service calendars, including scheduled field activities, emergency service requests, and technician availability.
• Create and process service orders for labor, parts, service provider commissions, billable services, and service contract maintenance.
• Create and distribute work orders for repairs, maintenance activities, parts replacement, and warranty services.
• Track service completion to ensure work is performed, expenses are posted, documentation is submitted, and orders are properly closed.
• Prepare completed service orders for invoicing or credit processing.
• Serve as a key point of contact for customers regarding ongoing service activities.
• Coordinate material returns by issuing RMAs.
• Collaborate with Logistics and customers to coordinate large or complex deliveries.
• Ensure technicians and service providers have proper credentials and safety requirements for site access.
• Maintain accurate service order information within CRM, ERP, and other business systems.
• Process documentation required for service provider payments.
• Monitor open service contracts to ensure preventive maintenance activities are completed on schedule.
• Support continuous improvement initiatives to improve service coordination processes and customer experience.

Skills

Organizational skills

Customer-facing service operations

Interpersonal communication

Attention to detail

Multitasking / prioritization

Education

Associate degree in Business or related

Tools

Microsoft Office

ERP/MRP systems

CRM systems

Job description

Mitsubishi Electric Power Products, Inc. is seeking a highly organized Service Coordinator to manage service scheduling, work orders, and customer support for assigned accounts. This role involves coordinating with customers, technicians, and ASPs to ensure timely and accurate service delivery.

Responsibilities include maintaining calendars, processing service orders, RMAs, and invoicing readiness, while ensuring compliance with safety requirements and documentation standards.