Service Operations Coordinator II

Generac Power Systems, Inc.; Sussex (WI); On-site; USD 44,000 - 54,000; Full time

Job summary

Generac Power Systems, Inc. is seeking an organized Service Coordinator to triage customer requests, schedule technicians, and manage service jobs from entry to completion. This role supports billing readiness and customer data accuracy.

Strong computer skills and knowledge of FieldServio or SAP are preferred. A high school diploma and 2+ years in service-adjacent admin work are required; a degree is a plus.

Qualifications

• Proficient in MS Office and data entry with strong organization.
• Experience coordinating service deliveries and scheduling technicians.
• Ability to handle high-pressure situations with professionals.
• Familiarity with FieldServio or SAP is preferred.

Responsibilities

• Serve as primary contact for customers and triage service requests.
• Create and manage service jobs, coordinating technician schedules.
• Schedule preventative maintenance and verify details with customers.
• Maintain customer records and locations in the system.
• Assist with billing readiness and documentation accuracy.
• Collaborate with credit and service teams to resolve issues.
• Support on-call rotations and cross-train team members.

Skills

MS Office

Time management

Interpersonal skills

Team player

High-pressure

Education

High School Diploma or GED

Associate or Bachelor's degree (preferred)

Tools

FieldServio

SAP

Job description

Generac Power Systems, Inc. is seeking an organized Service Coordinator to triage customer requests, schedule technicians, and manage service jobs from entry to completion. This role supports billing readiness and customer data accuracy.

Strong computer skills and knowledge of FieldServio or SAP are preferred. A high school diploma and 2+ years in service-adjacent admin work are required; a degree is a plus.