Service Operations Coordinator

Generac; Sussex (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

Generac, a leading power solutions provider in the United States, seeks a detailed administrative professional to serve as the primary customer contact for service requests and triage. You will create and manage service jobs, coordinate technician schedules, and proactively arrange preventive maintenance and repairs.

You will use customer portals to monitor open work orders, track progress, and ensure timely updates.

Qualifications

• Requires high school diploma or GED.
• Must have 1–3 years of admin experience in a service-related business.
• Scheduling field technicians and/or customer service experience is preferred.

Responsibilities

• Serve as the primary point of contact for customers and triage service requests.
• Create and manage service jobs, coordinating technician schedules.
• Proactively schedule preventive maintenance and repairs.
• Use customer portals to oversee open work orders and ensure accuracy.
• Track job progress from start to finish and escalate as needed.
• Participate in service operations meetings to align priorities.
• Provide cross-functional support to other service roles.
• Rotate on-call duties for emergency service requests by location.

Skills

Computer literacy

MS Office

Time management

Interpersonal skills

High-pressure handling

Basic math for orders

Education

High School Diploma or GED

Associate or bachelor’s degree (preferred)

Tools

FieldServio/SAP (preferred)

Job description

Generac, a leading power solutions provider in the United States, seeks a detailed administrative professional to serve as the primary customer contact for service requests and triage. You will create and manage service jobs, coordinate technician schedules, and proactively arrange preventive maintenance and repairs.

You will use customer portals to monitor open work orders, track progress, and ensure timely updates.