Service Operations Coordinator – Scheduling & Dispatch

Tech24; Alexandria (VA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Weekly Pay

Company computer and equipment

Generous paid time off

Paid holidays and birthday off

Medical, dental, vision

Short-term disability

401(k) with company match

Employee Assistance Program

Job summary

Tech24 is seeking a Service Coordinator to support daily service operations and project coordination in Alexandria, VA. You will work closely with project managers, technicians, subcontractors, and customers to ensure schedules, documentation, and project completion are handled efficiently.

The role emphasizes strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced service environment. Weekly pay and comprehensive benefits are included.

Qualifications

• 2-3 years of experience in service coordination, project coordination, dispatching, or administrative support required.
• Experience in HVAC, refrigeration, construction, or foodservice service industries is a plus.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong problem-solving skills and ability to work under pressure.
• Proficient with Microsoft Office and general computer systems.
• Ability to work both independently and collaboratively with a team.
• Dependable, professional, and customer-focused.
• Self-motivated with the ability to follow through on responsibilities with minimal supervision.

Responsibilities

• Coordinate service projects and support project managers with scheduling, documentation, and communication.
• Monitor project progress and prepare status updates and reports for leadership.
• Assist with dispatching, scheduling, and routing technicians, subcontractors, and other resources to support project timelines.
• Coordinate communication between project managers, technicians, subcontractors, and customers throughout the project lifecycle.
• Maintain and manage project documentation including project plans, schedules, and scope details.
• Support administrative tasks including billing coordination, invoice reconciliation, and expense tracking.
• Issue purchase orders to vendors, suppliers, and subcontractors as needed.
• Coordinate equipment deliveries, materials, and job readiness with customers and vendors.
• Facilitate subcontractor coordination and payment processing as required.
• Communicate directly with customers to confirm scheduling, readiness, and project updates.
• Build and maintain professional relationships with equipment dealers, customers, and subcontractors.
• Update service activity, estimates, and status updates within customer portals when required.
• Ensure safety standards and company policies are followed by all team members involved in the project.
• Utilize Company software and Microsoft Office tools to track and manage work orders.
• Communicate project changes or updates to appropriate team members and leadership.
• Maintain organized project records and ensure documentation accuracy.
• Perform other duties as assigned to support service and project operations.

Skills

Service coordination

Project coordination

Administrative support

Verbal and written communication

Multitasking

Customer-focused

Tools

Microsoft Office

Job description

Tech24 is seeking a Service Coordinator to support daily service operations and project coordination in Alexandria, VA. You will work closely with project managers, technicians, subcontractors, and customers to ensure schedules, documentation, and project completion are handled efficiently.

The role emphasizes strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced service environment. Weekly pay and comprehensive benefits are included.