Service Coordinator

Tech-24 A Commercial Food Service Repair Company Inc; Alexandria (VA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Company equipment

Paid time off

Paid holidays

Birthday leave

Medical, dental, vision benefits

Short-term disability

401(k) with company match

EAP

Job summary

Tech24 is seeking a Service Coordinator to support daily service operations and project coordination. This role works closely with project managers, technicians, subcontractors, and customers to ensure projects are scheduled, documented, and completed efficiently.

The role requires 2-3 years of coordination experience, strong organizational skills, and proficiency with Microsoft Office. You will manage schedules, track progress, and communicate updates to stakeholders in a fast-paced environment.

Qualifications

• 2-3 years of experience in service coordination, project coordination, dispatching, or administrative support.
• Experience in HVAC, refrigeration, construction, or foodservice service industries is a plus.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and general computer systems.
• Ability to work both independently and collaboratively with a team.
• Dependable, professional, and customer-focused.
• Self-motivated with the ability to follow through on responsibilities with minimal supervision.

Responsibilities

• Coordinate service projects and support project managers with scheduling, documentation, and communication.
• Monitor project progress and prepare status updates and reports for leadership.
• Assist with dispatching, scheduling, and routing technicians, subcontractors, and other resources to support project timelines.
• Coordinate communication between project managers, technicians, subcontractors, and customers throughout the project lifecycle.
• Maintain and manage project documentation including project plans, schedules, and scope details.
• Support administrative tasks including billing coordination, invoice reconciliation, and expense tracking.
• Issue purchase orders to vendors, suppliers, and subcontractors as needed.
• Coordinate equipment deliveries, materials, and job readiness with customers and vendors.
• Facilitate subcontractor coordination and payment processing as required.
• Communicate directly with customers to confirm scheduling, readiness, and project updates.
• Build and maintain professional relationships with equipment dealers, customers, and subcontractors.
• Update service activity, estimates, and status updates within customer portals when required.
• Ensure safety standards and company policies are followed by all team members involved in the project.
• Utilize Company software and Microsoft Office tools to track and manage work orders.
• Communicate project changes or updates to appropriate team members and leadership.
• Maintain organized project records and ensure documentation accuracy.
• Perform other duties as assigned to support service and project operations.

Skills

Service coordination

Project coordination

Dispatching

Administrative support

Microsoft Office

Communication

Teamwork

Job description

About this position

Tech24

Compensation Range: $24-$30

Why Join Tech24?

At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company computer and equipment provided
• Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

Position Summary

As part of the Tech24 team and the broader Tech24 network, the Service Coordinator plays a key role in supporting daily service operations and project coordination. This position works closely with project managers, technicians, subcontractors, and customers to ensure projects and service work are scheduled, documented, and completed efficiently.

The Service Coordinator is responsible for managing schedules, tracking project progress, coordinating resources, and maintaining clear communication between internal teams and customers. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced service environment.

Key Responsibilities

• Coordinate service projects and support project managers with scheduling, documentation, and communication
• Monitor project progress and prepare status updates and reports for leadership
• Assist with dispatching, scheduling, and routing technicians, subcontractors, and other resources to support project timelines
• Coordinate communication between project managers, technicians, subcontractors, and customers throughout the project lifecycle
• Maintain and manage project documentation including project plans, schedules, and scope details
• Support administrative tasks including billing coordination, invoice reconciliation, and expense tracking
• Issue purchase orders to vendors, suppliers, and subcontractors as needed
• Coordinate equipment deliveries, materials, and job readiness with customers and vendors
• Facilitate subcontractor coordination and payment processing as required
• Communicate directly with customers to confirm scheduling, readiness, and project updates
• Build and maintain professional relationships with equipment dealers, customers, and subcontractors
• Update service activity, estimates, and status updates within customer portals when required
• Ensure safety standards and company policies are followed by all team members involved in the project
• Utilize Company software and Microsoft Office tools to track and manage work orders
• Communicate project changes or updates to appropriate team members and leadership
• Maintain organized project records and ensure documentation accuracy
• Perform other duties as assigned to support service and project operations

Qualifications

• 2-3 years of experience in service coordination, project coordination, dispatching, or administrative support required
• Experience in HVAC, refrigeration, construction, or foodservice service industries is a plus
• Strong organizational skills with exceptional attention to detail
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong verbal and written communication skills
• Strong problem-solving skills and ability to work under pressure
• Proficient with Microsoft Office and general computer systems
• Ability to work both independently and collaboratively with a team
• Dependable, professional, and customer-focused
• Self-motivated with the ability to follow through on responsibilities with minimal supervision

Compensation Transparency

The advertised pay range for this position is $24-$30. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.

Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.