Service & Project Coordination Specialist

Tech-24 A Commercial Food Service Repair Company Inc; Alexandria (VA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Weekly pay

Company equipment

Paid time off

Paid holidays

Birthday leave

Medical, dental, vision benefits

Short-term disability

401(k) with company match

EAP

Job summary

Tech24 is seeking a Service Coordinator to support daily service operations and project coordination. This role works closely with project managers, technicians, subcontractors, and customers to ensure projects are scheduled, documented, and completed efficiently.

The role requires 2-3 years of coordination experience, strong organizational skills, and proficiency with Microsoft Office. You will manage schedules, track progress, and communicate updates to stakeholders in a fast-paced environment.

Qualifications

• 2-3 years of experience in service coordination, project coordination, dispatching, or administrative support.
• Experience in HVAC, refrigeration, construction, or foodservice service industries is a plus.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office and general computer systems.
• Ability to work both independently and collaboratively with a team.
• Dependable, professional, and customer-focused.
• Self-motivated with the ability to follow through on responsibilities with minimal supervision.

Responsibilities

• Coordinate service projects and support project managers with scheduling, documentation, and communication.
• Monitor project progress and prepare status updates and reports for leadership.
• Assist with dispatching, scheduling, and routing technicians, subcontractors, and other resources to support project timelines.
• Coordinate communication between project managers, technicians, subcontractors, and customers throughout the project lifecycle.
• Maintain and manage project documentation including project plans, schedules, and scope details.
• Support administrative tasks including billing coordination, invoice reconciliation, and expense tracking.
• Issue purchase orders to vendors, suppliers, and subcontractors as needed.
• Coordinate equipment deliveries, materials, and job readiness with customers and vendors.
• Facilitate subcontractor coordination and payment processing as required.
• Communicate directly with customers to confirm scheduling, readiness, and project updates.
• Build and maintain professional relationships with equipment dealers, customers, and subcontractors.
• Update service activity, estimates, and status updates within customer portals when required.
• Ensure safety standards and company policies are followed by all team members involved in the project.
• Utilize Company software and Microsoft Office tools to track and manage work orders.
• Communicate project changes or updates to appropriate team members and leadership.
• Maintain organized project records and ensure documentation accuracy.
• Perform other duties as assigned to support service and project operations.

Skills

Service coordination

Project coordination

Dispatching

Administrative support

Microsoft Office

Communication

Teamwork

Job description

Tech24 is seeking a Service Coordinator to support daily service operations and project coordination. This role works closely with project managers, technicians, subcontractors, and customers to ensure projects are scheduled, documented, and completed efficiently.

The role requires 2-3 years of coordination experience, strong organizational skills, and proficiency with Microsoft Office. You will manage schedules, track progress, and communicate updates to stakeholders in a fast-paced environment.