Operations Service & Scheduling Specialist

Metropolitan Crane & Hoist Co; Menomonee Falls, Northern (WI, KY); Híbrido; USD 32 000 - 52 000; Tempo integral

Resumo da oferta

Metropolitan Crane & Hoist Co. is seeking a customer service-oriented professional to support scheduling, billing, and field operations across multiple sites.

The role focuses on efficient service delivery and accurate documentation, with daily interaction with end users and field personnel. The ideal candidate has 1–2 years in customer service, strong interpersonal skills, and familiarity with overhead rigging concepts.

Qualificações

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Previous work experience in Manufacturing or Automotive industry required.
• Demonstrates strong interpersonal and customer service skills.
• Maintains professional but friendly demeanor.
• Possesses knowledge of overhead material handling & rigging industry.
• Demonstrates strong organizational skills.
• Able to read and interpret service statements and work orders.
• Communicates clearly and effectively.
• Exhibits ability to understand and interpret Overhead Crane & Hoist - Rigging terminology.

Responsabilidades

• Scheduling – Maximizing output of department
• Auditing all reports no later than the next business day
• Confirming scheduling with end users and Field Operatives
• Source and track supplies needed to complete work
• Assemble job information for billing
• Retrieve Purchase Orders from customers
• Assist with Compliance activities and 6S Audits

Conhecimentos

Customer service

Interpersonal skills

Organization

MS Word

Excel

Reading service orders

Rigging terminology

Formação académica

High school diploma or GED

Descrição da oferta de emprego

Metropolitan Crane & Hoist Co. is seeking a customer service-oriented professional to support scheduling, billing, and field operations across multiple sites.

The role focuses on efficient service delivery and accurate documentation, with daily interaction with end users and field personnel. The ideal candidate has 1–2 years in customer service, strong interpersonal skills, and familiarity with overhead rigging concepts.