Service Coordinator

Illinois Crane Inc; Milwaukee (WI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Illinois Crane Incorporated is seeking a Service Coordinator to manage day-to-day scheduling, workload, and staffing. You will verify customer service availability, ensure rental equipment is delivered timely, and communicate discrepancies to the Field Operations Supervisor.

You’ll also handle quotes for emergency parts and help close jobs for billing. Responsibilities include auditing reports, tracking supplies, and entering service work into the system.

Qualifications

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Experience in Manufacturing or Automotive industry preferred.
• Strong interpersonal and customer service skills.
• Professional but friendly demeanor.
• Knowledge of overhead material handling & rigging industry.
• Strong organizational skills.
• Able to read and interpret service statements and work orders.
• Clear and effective communication.
• Understand overhead crane & hoist terminology.

Responsibilities

• Schedule daily workload and staffing.
• Audit reports and ensure next-business-day completion.
• Coordinate with end users and Field Operatives.
• Source and track supplies needed to complete work.
• Assemble job information for billing.
• Retrieve Purchase Orders from customers.
• Assist with Compliance activities and 6S Audits.
• Enter service work into InspectAll or relevant system.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Reading orders

Education

High school diploma or GED

Tools

MS Word

Excel

Job description

24/7 emergency service always available to our customers.

A rewarding career serving the manufacturing industry awaits you at Illinois Crane! As an employee at Illinois Crane Incorporated, you will enjoy being part of a dedicated team of professionals– a group of experts providing plant automation and material handling solutions on a daily basis to some of the largest manufacturers in the Midwest!Illinois Crane is always looking for people experienced in the plant automation/material handling field who are eager to work in a dynamic, team-oriented environment. The company seeks people with exceptional skills… people with the drive and desire to provide superior service to their customers …people that always strive for the highest level of professionalism …people who want to SUCCEED!

Service Coordinator position is responsible for Day-to-Day scheduling. Managing workload and staffing requirements. Contacting and verifying customers for service availability. Ensuring all rental equipment is secured and delivered at the appropriate time and to the appropriate location. Communicating with the Field Operations Supervisor any discrepancies found in Technician documentation. Audit reports for completion and send to appropriate customer contact. Quote any immediate / emergency parts needed. Close jobs and prepare for billing in a timely manner. Enter all service work into InspectAll for repairs. Retrieve P.O.’s from customers. Provide support during and after business hours.

KPI’s

Efficiency (Budget Vs. Actual Field Hours)

Operational Efficiency (Days Since Last Labor to Invoice)

OT Rate

Reports to:

Regional Manager

Duties & Responsibilities:

• Scheduling – Maximizing output of department
• Auditing all reports no later than the next business day
• Confirming scheduling with end users and Field Operatives
• Source and track supplies needed to complete work
• Assemble job information for billing
• Retrieve Purchase Orders from customers
• Assist with Compliance activities and 6S Audits

Qualifications:

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Previous work experience in Manufacturing or Automotive industry required. Related keywords: service advisor, automotive, service writer, automotive service advisor
• Demonstrates strong interpersonal and customer service skills.
• Maintains professional but friendly demeanor.
• Possesses knowledge of overhead material handling & rigging industry.
• Demonstrates strong organizational skills.
• Able to read and interpret service statements and work orders.
• Communicates clearly and effectively.
• Exhibits ability to understand and interpret Overhead Crane & Hoist - Rigging terminology.
• Able to translate Overhead Crane & Hoist - Rigging into layman’s understandable terms for explanatory purposes.
• Exhibits ability to remain calm and polite when dealing with frustrated customers.
• Possesses basic computer skills and is familiar with MS Word and Excel.
• Manages time efficiently.

Physical Ability Requirements:

Ability to work in an office environment sitting and standing.

Visiting customer’s sites that includes: