Service Coordinator

Capco Crane & Hoist, Inc.; Milwaukee (WI); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health and dental plans

401(k)

Paid holidays and vacations

Yearly performance-based bonuses

Job summary

Capco Crane & Hoist, Inc. in Milwaukee seeks a Service Coordinator to handle day-to-day scheduling, workload management, and customer communications.

You will ensure rental equipment is secured and delivered on time, assist with billing, and record service work in InspectAll; familiarity with overhead crane terminology is a plus.

Candidates should have 1–2 years in a customer service role and a high school diploma or GED, with manufacturing or automotive experience welcomed.

Qualifications

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Previous work experience in Manufacturing or Automotive industry required.
• Related keywords: service advisor, automotive, service writer, automotive service advisor.
• Demonstrates strong interpersonal and customer service skills.
• Maintains professional but friendly demeanor.
• Possesses knowledge of overhead material handling & rigging industry.
• Demonstrates strong organizational skills.
• Able to read and interpret service statements and work orders.
• Communicates clearly and effectively.
• Exhibits ability to understand and interpret Overhead Crane & Hoist - Rigging terminology.
• Able to translate Overhead Crane & Hoist - Rigging into layman’s understandable terms for explanatory purposes.
• Exhibits ability to remain calm and polite when dealing with frustrated customers.
• Possesses basic computer skills and is familiar with MS Word and Excel.
• Manages time efficiently.

Responsibilities

• Scheduling – Maximizing output of department
• Auditing all reports no later than the next business day
• Confirming scheduling with end users and Field Operatives
• Source and track supplies needed to complete work
• Assemble job information for billing
• Retrieve Purchase Orders from customers
• Assist with Compliance activities and 6S Audits

Skills

Customer service

Automotive industry

Manufacturing industry

Education

High school diploma or GED

Tools

MS Word

Excel

Job description

Welcome to the Career Center at Capco Crane & Hoist, Inc. To give you some information about our values, our culture and our career opportunities browse through our site and find out what we are all about. We provide superior services and products by hiring the best people. Our continued rapid growth demands that we add more employees to keep expanding. If you can help us deliver quality services and products, we offer tremendous career opportunities for employees. You will join a hard-working group of people who are totally committed to giving our customers great service.

Current Job OpeningsCapco Crane is a leading manufacturer of overhead bridge cranes for a long and growing list of businesses across New England. We are actively seeking candidates capable of the precision, expertise, and professionalism that Capco Crane has built its reputation on. A career at Capco Crane & Hoist includes great health and dental plans, paid holidays and vacations, a 401K, and yearly performance based bonuses. If you are applying for a welding or electrician position, you must have the appropriate certification and/or licensure Capco Crane & Hoist is currently hiring for the following positions:

Service Coordinator position is responsible for Day-to-Day scheduling. Managing workload and staffing requirements. Contacting and verifying customers for service availability. Ensuring all rental equipment is secured and delivered at the appropriate time and to the appropriate location. Communicating with the Field Operations Supervisor any discrepancies found in Technician documentation. Audit reports for completion and send to appropriate customer contact. Quote any immediate / emergency parts needed. Close jobs and prepare for billing in a timely manner. Enter all service work into InspectAll for repairs. Retrieve P.O.’s from customers. Provide support during and after business hours.

KPI’s

Efficiency (Budget Vs. Actual Field Hours)

Operational Efficiency (Days Since Last Labor to Invoice)

OT Rate

Reports to: Regional Manager

Duties & Responsibilities:

• Scheduling – Maximizing output of department
• Auditing all reports no later than the next business day
• Confirming scheduling with end users and Field Operatives
• Source and track supplies needed to complete work
• Assemble job information for billing
• Retrieve Purchase Orders from customers
• Assist with Compliance activities and 6S Audits

Qualifications:

• 1 to 2 years of experience in a customer service role.
• High school diploma or GED required.
• Previous work experience in Manufacturing or Automotive industry required.
  Related keywords: service advisor, automotive, service writer, automotive service advisor
• Demonstrates strong interpersonal and customer service skills.
• Maintains professional but friendly demeanor.
• Possesses knowledge of overhead material handling & rigging industry.
• Demonstrates strong organizational skills.
• Able to read and interpret service statements and work orders.
• Communicates clearly and effectively.
• Exhibits ability to understand and interpret Overhead Crane & Hoist - Rigging terminology.
• Able to translate Overhead Crane & Hoist - Rigging into layman’s understandable terms for explanatory purposes.
• Exhibits ability to remain calm and polite when dealing with frustrated customers.
• Possesses basic computer skills and is familiar with MS Word and Excel.
• Manages time efficiently.

Physical Ability Requirements:

Ability to work in an office environment sitting and standing.

Visiting customer’s sites that includes: