Service Operations Coordinator II

Trane Technologies; Pittsburgh (Allegheny County); On-site; USD 47,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies in Pittsburgh is hiring for a Service Coordinator II to join our team. You will plan, coordinate, and direct activities of operational resources and oversee the execution of service agreements and repair work within financial standards.

You will interact daily with Field Technicians, Project Managers, and the Parts Department to assign labor, schedule materials, and dispatch technicians. Strong communication, organization, and the ability to prioritize in a fast-paced

Qualifications

• Excellent customer service and phone skills.
• Strong organization and multi-tasking abilities.
• Willingness to work overtime/weekends as required.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with Project Managers and HVAC Technicians to assign/dispatch staff.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by addressing concerns and responding to special requests.
• Generates work orders, reviews project paperwork, and prepares reports.

Skills

Customer service

Phone skills

Organizational skills

Attention to detail

Education

College/Technical degree

HS Diploma

Tools

MS Office

Job description

Trane Technologies in Pittsburgh is hiring for a Service Coordinator II to join our team. You will plan, coordinate, and direct activities of operational resources and oversee the execution of service agreements and repair work within financial standards.

You will interact daily with Field Technicians, Project Managers, and the Parts Department to assign labor, schedule materials, and dispatch technicians. Strong communication, organization, and the ability to prioritize in a fast-paced