Service Operations Coordinator II

Trane Technologies; Litchfield Park (AZ); On-site; USD 36,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Wellness programs and incentives

401K match

Tuition assistance

Job summary

Trane Technologies in Litchfield Park, AZ is hiring a Service Coordinator II to plan, coordinate, and direct activities of operational resources for service agreements and repairs, ensuring labor and materials meet financial standards. The role involves arranging schedules with Field Technicians, communicating with Project Managers and Service Managers, and generating work orders and reports.

Applicants should have a college or technical school credential with one year of related experience, or

Qualifications

• Certificate/degree from college or technical school with one year related experience and/or training; or three years of related experience and/or training with HS Diploma/GED.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Familiarity with Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.
• Flexibility to work overtime/weekends, as required.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Skills

Customer service

Multi-tasking

Organizational skills

Attention to detail

Phone communication

Fast-paced work

Education

College/Technical degree + 1 year related exp

HS Diploma + 3 years related exp

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Windows OS

Job description

Trane Technologies in Litchfield Park, AZ is hiring a Service Coordinator II to plan, coordinate, and direct activities of operational resources for service agreements and repairs, ensuring labor and materials meet financial standards. The role involves arranging schedules with Field Technicians, communicating with Project Managers and Service Managers, and generating work orders and reports.

Applicants should have a college or technical school credential with one year of related experience, or