Onsite Service Coordinator II

CFO Trane U.S. Inc.-CFO; Charlotte (NC); On-site; USD 47,000 - 66,000; Full time

Job summary

Trane in Charlotte, NC is hiring a Service Coordinator to join our team. This role plans, coordinates, and directs the activities of operational resources, coordinating service agreements and repair work to meet financial standards.

You will interact with Field Technicians, Project Managers, and the Parts Department, generating work orders and reports while ensuring customer satisfaction and timely project completion.

Qualifications

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.

Skills

Customer service

Phone communication

Multitasking

Attention to detail

Fast pace

Education

Certificate/degree from college or technical school

Tools

Word

Excel

Outlook

Windows

Job description

Trane in Charlotte, NC is hiring a Service Coordinator to join our team. This role plans, coordinates, and directs the activities of operational resources, coordinating service agreements and repair work to meet financial standards.

You will interact with Field Technicians, Project Managers, and the Parts Department, generating work orders and reports while ensuring customer satisfaction and timely project completion.