Service Operations Coordinator

Bruni & Campisi; Village of Elmsford (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Long-Term Disability

Paid Time Off

Job summary

Bruni & Campisi in Westchester County seeks a Service Operations Coordinator to schedule and dispatch technicians, optimize routes, and coordinate communication between customers and the field service team.

The role requires highly organized, detail-oriented candidates who thrive in a dynamic environment and can forecast workload, maintain real-time schedules, and ensure a seamless service experience for customers.

Qualifications

• Prior dispatching, scheduling, or operations experience.
• Strong organizational skills with ability to manage multiple schedules.
• Excellent verbal and written communication.
• Problem-solving and decision-making under pressure.
• Familiarity with dispatching/scheduling software e.g., ServiceTitan.

Responsibilities

• Coordinate Technician Scheduling with Service Manager; optimize daily routes and logistics.
• Manage Real-Time Schedules; adjust start times and completions to maximize efficiency.
• Route Optimization using detailed matrices to assign qualified technicians.
• Communicate with Field Technicians to address routing, parts, or timelines.
• Provide Customer Service support with clear updates and inquiries.

Skills

Disptach scheduling

Strong organizational skills

Effective communication

Problem-solving

Team-oriented mindset

Tools

ServiceTitan

Job description

Overview

Service Operations Coordinator*Position is located in Westchester County

Looking to grow your career in a fast-paced operations role? Bruni & Campisi has an exciting opportunity for a Service Operations Coordinator! Were seeking someone who is highly organized, detail-oriented, and thrives in a dynamic environment where communication, coordination, and problem-solving are key. In this role, youll play a vital part in keeping our daily service operations running smoothly by scheduling and dispatching technicians, managing and adjusting daily schedules, optimizing routes, and coordinating communication between customers and our field service team. Youll help ensure technicians are positioned for success while providing customers with a seamless and positive service experience. Bruni & Campisi is known for innovation, excellence, and a strong commitment to both employees and customers. If youre ready to take ownership of a fast-moving schedule, support a high-performing service team, and build a stable, rewarding career with a company that values your success, this is the opportunity for you!

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Responsibilities:

• Coordinate Technician Scheduling: Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
• Manage Real-Time Schedules: Monitor technicians start, departure, and completion times; adjust schedules throughout the day to maximize efficiency and productivity.
• Route Optimization: Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
• Communicate with Field Technicians: Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
• Customer Service Support: Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
• Maintain Workforce Availability: Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
• Forecast Workload: Plan and forecast service demand 2–3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
• Follow-Up on Pending Work: Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
• Parts Coordination: Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
• Problem Resolution: Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Qualifications:

• Relevant Experience: Prior experience in dispatching, scheduling, or operations (HVAC or service industry preferred).
• Strong Organizational Skills: Ability to manage multiple schedules, priorities, and tasks with high attention to detail.
• Effective Communication: Strong verbal and written communication skills to interact with technicians, customers, and leadership.
• Problem-Solving Skills: Ability to think critically, anticipate challenges, and make sound decisions under pressure.
• Technical Proficiency: Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).
• Team-Oriented Mindset: Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.

What We Offer:

• Medical, Dental, and Vision Insurance:Affordable, comprehensive coverage
• 401(K) with Company Match:Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance:Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance:Additional protection tailored to your needs
• Paid Time Off:Vacation, holidays, and sick time to support work-life balance

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Join our team atBruni & Campisiand become part of a company that values both its customers and employees. Apply today to start your career with a leading home services provider and be part of theApex Service Partners network!

Bruni & Campisi May conduct a preemployment background check and drug test, subject to applicable law.

Bruni & Campisiis an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Posted Min Pay Rate

USD $25.00/Hr.

Posted Max Pay Rate

USD $30.00/Hr.