Service Operations Coordinator - Customer Service & Dispatch

Windsor America; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) match

Life insurance

Disability insurance

Career growth

Team oriented

Job summary

Garage Door Services, a subsidiary of Windsor America, seeks an organized, customer-focused Office Administrator to coordinate daily office activities and support our Customer Service and Dispatch team. You will help organize workloads, monitor scheduling and work orders, assist with customer concerns, and keep office processes running smoothly in a fast-paced service environment.

This role offers a stable, supportive work culture with opportunities to grow, and daily collaboration with

Qualifications

• High school diploma or GED.
• At least 2 years of customer service, office administration, dispatch, scheduling, or related experience.
• Experience coordinating daily work, setting priorities, training employees, or supporting an office team.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to provide daily guidance, follow up on work, and communicate concerns to leadership.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Coordinate the daily activities of the Customer Service and Dispatch team
• Organize workloads, assign daily priorities, and follow up to make sure work is completed
• Monitor scheduling, dispatch, work orders, and customer communication
• Ensure customer calls, emails, estimates, and follow-ups are handled promptly and professionally
• Provide daily guidance and assist with training and onboarding office employees
• Assist with customer concerns and service issues, escalating more serious matters to leadership when needed
• Coordinate invoicing, payments, customer records, and office documentation
• Communicate workflow, attendance, or performance concerns to leadership
• Coordinate with technicians, installers, and leadership to keep daily operations running smoothly
• Provide hands‑on support during busy periods or employee absences

Skills

Customer service

Organization

Communication

Problem-solving

Attention to detail

Microsoft Office

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Garage Door Services, a subsidiary of Windsor America, seeks an organized, customer-focused Office Administrator to coordinate daily office activities and support our Customer Service and Dispatch team. You will help organize workloads, monitor scheduling and work orders, assist with customer concerns, and keep office processes running smoothly in a fast-paced service environment.

This role offers a stable, supportive work culture with opportunities to grow, and daily collaboration with