Customer Service Representitive

Paul Garage; Maplewood (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Paid time off

Comprehensive Training

Great Environment

Future Flexibility

Job summary

Paul Garage in Maplewood, Minnesota is seeking a Sales/Dispatch/CSR Representative to manage office operations, handle phone sales, and support walk-in customers. The ideal candidate is customer-focused, organized, and motivated.

The role requires effective communication, tech proficiency, and multitasking skills. Benefits include 401(k), paid time off, and comprehensive training to support your success in a positive team environment.

Qualifications

• High energy, self-motivated, and exceptionally reliable.
• Top-notch interpersonal skills with clear communication abilities.
• Proficiency in Outlook and Excel, with quick learning for specific applications.
• Highly organized with a sharp eye for detail.
• Willingness to be flexible with scheduling calls, including evenings and weekends.

Responsibilities

• Answer incoming calls and handle inquiries across multiple platforms.
• Organize and optimize technicians' schedules for efficient routing.
• Assist walk-in customers with retail hardware sales.
• Send invoices, collect payments, and document operational activities.
• Conduct follow-up service calls to ensure customer satisfaction.

Skills

Customer Service

Communication Skills

Organization

Tech Savvy

Flexibility

Education

High school diploma or equivalent

Tools

Outlook

Excel

Job description

Work With a Local Team That Values Helpful Service and Honest Communication

Are you friendly, confident, and motivated? Do you thrive in a fast-paced environment where no two days are the same? Mr. Spring Garage Doors is looking for a smart, detail-oriented Sales/Dispatch/CSR Representative to serve as the backbone of our office operations.

As an office administrator, you will be the face and voice of our company—handling phone sales, managing technician schedules, and assisting walk-in customers. If you love multitasking, helping people, and being part of a supportive team, we want to see what you’ve got!

Responsibilities

• Customer Intake: Answer incoming calls, handle inquiries across multiple platforms, and turn potential leads into booked jobs.
• Smart Dispatching: Organize and optimize technicians' schedules to ensure efficient routing and time management.
• In-Person Sales: Assist walk-in customers with retail hardware sales and material pickups.
• Operations & Admin: Send invoices, collect payments for goods/services, and meticulously document daily operational activities.
• Customer Care: Conduct follow-up service calls to ensure maximum satisfaction, always maintaining a patient and respectful attitude.

Job Requirements

• The Right Attitude: High energy, self-motivated, and exceptionally reliable. A patient and respectful demeanor is a must.
• Communication Skills: Top-notch interpersonal skills with the ability to communicate clearly under any conditions.
• Tech Savvy: Proficiency in computer software (Outlook, Excel) and an ability to quickly master our industry-specific applications.
• Detail & Multi-tasking: Highly organized with a sharp eye for detail and the ability to juggle multiple tasks seamlessly.
• Flexibility: Willingness to be flexible with answering calls, including weekends and evenings as needed to support the business.
• Background: High school diploma or equivalent is preferred. Experience in customer service, sales, or office admin is a plus, but not required.
• Screening: Must be able to pass a pre-employment background check.

Benefits

• 401(k)
• 401(k) matching
• Paid time off
• Comprehensive Training: We provide all the tools and lessons you need to succeed.
• Great Environment: Work with a team that values your contribution and supports your growth.
• Future Flexibility: While this is a vital in-person role today, there is potential for optional remote work days as our operations expand.