Customer Service & Dispatch Representative

Garage Door Services; Buda (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Full benefits package including medical, dental, vision

Paid time off and holidays

401(k) with company match

Job summary

Eco Garage Door Services in Buda, Texas is looking for a Customer Service & Dispatch Representative to enhance customer satisfaction through service scheduling and communication.

This position requires strong organizational skills and the ability to thrive in a fast-paced environment, making it ideal for candidates who enjoy problem-solving and assisting customers. The role offers competitive pay, full benefits, and growth opportunities within the company.

Qualifications

• One year or more of customer service, dispatching, scheduling, or call center experience.
• Reliable transportation and ability to work on-site in Buda, Texas.

Responsibilities

• Answer inbound calls and assist customers with scheduling service.
• Communicate with customers, technicians, and management professionally.
• Manage technician schedules and dispatch activities.

Skills

Customer service experience

Strong communication skills

Organizational skills

Problem-solving skills

Ability to multitask

Education

High school diploma or equivalent

Tools

ServiceTitan or similar scheduling software

Job description

Overview

Eco Garage Door Services is built on quality workmanship, dependable service, and a strong commitment to our customers and communities. Serving customers throughout Texas and beyond, we provide professional garage door repair, installation, and maintenance services with a focus on reliability, responsiveness, and customer satisfaction. As part of the Windsor America family, Eco Garage Door Services offers the stability of a growing organization paired with a local team atmosphere. We value initiative, invest in employee development, and provide opportunities to make a real impact while growing your career.

Could This Be For You: At Eco Garage Door Services, every customer interaction matters. As a Customer Service & Dispatch Representative, you will be a key connection between our customers, technicians, and leadership team. This role combines customer service, scheduling coordination, dispatching, sales support, and operational communication to help deliver an exceptional customer experience and efficient daily operations. This is not a slow-paced office position. Every day brings new challenges, changing schedules, and opportunities to help customers. If you enjoy helping people, staying organized, solving problems, and thriving in a fast-moving environment, this role offers a rewarding opportunity to build a long-term career with a growing company.

Responsibilities

• Answer inbound calls and assist customers with scheduling service, repairs, and installations
• Make outbound calls for confirmations, follow-ups, and scheduling updates
• Manage technician schedules and dispatch activities throughout the day
• Communicate professionally with customers, technicians, and management
• Identify opportunities to recommend products and services that provide value to customers
• Enter and maintain accurate customer information, service notes, payments, and estimates
• Assist customers with basic troubleshooting and service-related questions
• Resolve customer concerns and escalate issues when necessary
• Support daily operations while maintaining exceptional customer service

You Qualify With

• High school diploma or equivalent
• One year or more of customer service, dispatching, scheduling, call center, or administrative experience
• Strong verbal and written communication skills
• Excellent organization and attention to detail
• Ability to multitask in a fast-paced environment
• Positive attitude and strong problem-solving skills
• Reliable transportation and ability to work on-site in Buda, Texas

Additional Success

• Experience in home services, construction, HVAC, plumbing, electrical, or related industries
• Familiarity with ServiceTitan or similar scheduling software
• Experience supporting field service technicians
• Confidence discussing products and services with customers

Our Investment in You

• Competitive pay based on experience
• Full benefits package including medical, dental, vision, paid time off, holidays, and 401(k) with company match
• Opportunities for growth through training, mentorship, and career advancement
• Exposure to multiple markets and operational functions
• Supportive team environment where your contributions make a direct impact
• Career paths into leadership, dispatch management, operations, and customer experience roles

Equal Opportunity Employer

Eco Garage Door Services is proud to be an equal opportunity employer. We provide a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate or tolerate harassment on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.