Office Supervisor

Garage Door Services; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Company paid life and disability 보험

Job summary

Garage Door Services, a subsidiary of Windsor America, is seeking an organized, customer-focused Office Supervisor to lead and support our office team. You will supervise Customer Service and Dispatch, coordinate schedules, and ensure timely communication with customers.

If you enjoy coaching staff, managing multiple priorities, and keeping a busy office running smoothly, we’d love to meet you. Prior leadership and 2+ years in office admin or dispatch are preferred.

Qualifications

• High school diploma or GED required.
• 1 year or more of leadership, supervisory, or team lead experience.
• 2+ years of customer service, office administration, dispatch, or related experience.

Responsibilities

• Supervise and support the Customer Service and Dispatch team.
• Provide daily direction, coaching, training, and accountability to office staff.
• Oversee scheduling, dispatch, work orders, and customer communication.
• Monitor workloads and help the team prioritize daily needs.
• Ensure customer calls, emails, estimates, and follow ups are handled timely and professionally.
• Assist with escalated customer concerns and service issues.
• Oversee invoicing, payments, customer records, and office documentation.
• Coordinate with technicians, installers, and leadership to keep operations running smoothly.
• Provide hands on support during busy periods or team absences.

Skills

Leadership

Organization

Problem solving

Communication

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

At Garage Door Services, a subsidiary of Windsor America, we do more than install and repair garage doors. We deliver dependable service our customers can count on. Behind every successful installation and service call is an office team that keeps customers informed, schedules organized, and technicians set up for success.

We’re looking for an organized, customer focused Office Supervisor to lead and support our office team. If you enjoy helping people succeed, solving problems, and keeping a busy office running smoothly, we’d love to meet you.

What You’ll Do

• Supervise and support the Customer Service and Dispatch team
• Provide daily direction, coaching, training, and accountability to office staff
• Oversee scheduling, dispatch, work orders, and customer communication
• Monitor workloads and help the team prioritize daily needs
• Ensure customer calls, emails, estimates, and follow ups are handled timely and professionally
• Assist with escalated customer concerns and service issues
• Oversee invoicing, payments, customer records, and office documentation
• Coordinate with technicians, installers, and leadership to keep operations running smoothly
• Provide hands on support during busy periods or team absences

What You’ll Bring

• High school diploma or GED
• At least 1 year of leadership, supervisory, or team lead experience
• 2 or more years of customer service, office administration, dispatch, or related experience
• Strong leadership, organization, and problem solving skills
• Ability to coach, support, and hold team members accountable
• Excellent communication and customer service skills
• Proficiency with Microsoft Office
• Ability to manage multiple priorities in a fast paced environment

Preferred Qualifications

• Experience in garage doors, construction, home services, HVAC, plumbing, electrical, roofing, or a similar service industry
• Experience with ServiceTitan or similar field service management software
• Experience with dispatching and technician scheduling
• Experience with invoicing, payments, or accounts receivable

What We Offer

• Competitive pay
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• 401(k) with company match
• Company paid life and disability insurance
• Ongoing training and career growth opportunities
• A supportive team where your contributions make a difference

Equal Opportunity Employer

Garage Door Services is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with respect. Employment decisions are based on qualifications, merit, and business needs. Reasonable accommodations are available for qualified applicants throughout the hiring process.