Service Coordination & Support Specialist

Hunter Super Techs - TurnPoint; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

401k Employer Match

Bonus Incentives

Tuition Reimbursement Program

Medical, Dental and Vision plans

Employee Assistance Program (EAP)

Job summary

Integrated Power Services (IPS) is seeking a Service Coordinator to manage and coordinate a variety of service-related tasks, ensuring smooth operations and exceptional customer service. The role requires strong communication, attention to detail, and the ability to multitask effectively.

You will record time entries, schedule preventive maintenance, coordinate repairs, and assist with invoices and customer profiles.

Qualifications

• High school diploma or equivalent.
• Experience in service coordination or similar administrative role.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Basic understanding of invoicing and work orders.

Responsibilities

• Record and track service-related time entries.
• Coordinate and schedule routine preventive maintenance for customers.
• Schedule repairs based on quotes and ensure resources are in place.
• Arrange startup services for new systems and equipment.
• Dispatch load bank services and prioritize urgent service calls.
• Create and maintain work orders with accurate information.
• Assist with customer profiles and payment details in the system.
• Generate invoices and ensure timely submission to customers.
• Assist with inventory to pull parts for service jobs.
• Act as first point of contact for incoming service calls and provide support.

Skills

Organization

Communication

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Service management software

Job description

Integrated Power Services (IPS) is seeking a Service Coordinator to manage and coordinate a variety of service-related tasks, ensuring smooth operations and exceptional customer service. The role requires strong communication, attention to detail, and the ability to multitask effectively.

You will record time entries, schedule preventive maintenance, coordinate repairs, and assist with invoices and customer profiles.