Service Operations Coordinator - Appliances

Socket.dev; Lancaster (Lancaster County); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Employee discounts

Overtime Pay

Paid Holidays

401(k) retirement plan with up to 5%公司

Job summary

K&A Appliance is seeking a Service Coordinator to oversee the service operations of our appliance store in Lancaster, PA. You will coordinate a small team of technicians, ensuring timely service and exceptional customer satisfaction.

The role demands strong organizational skills, effective communication, and a proactive approach to problem-solving. Must have a valid PA driver's license and be able to work a Monday–Friday schedule with occasional extended hours and one Saturday every four weeks.

Qualifications

• High school diploma, GED, or equivalent.
• Experience in appliance/retail repair or similar role.
• Excellent organizational, time-management, and attention to detail.
• Strong problem-solving and decision-making skills.
• Availability: Mon–Fri 9:00–5:30, Fridays until 7:00, and one Saturday every 4 weeks 9:00–4:00.
• Excellent customer service and communication skills; able to build relationships.
• Proficiency with computer systems relevant to service/delivery operations.
• Valid PA driver's license.
• Bilingual in English and Spanish preferred.

Responsibilities

• Coordinate the daily operations of the service department and technicians.
• Maintain high customer satisfaction through efficient service processes.
• Develop strategies to optimize service efficiency and daily operations.
• Resolve customer complaints or escalate issues promptly.
• Ensure compliance with safety regulations and company policies.
• Assist with Delivery and Customer Check-out as needed.
• Document and track inventory of parts and order as needed.
• Order and track parts for the Service Department.
• File warranty claims with manufacturers.
• Bill and collect payments for non-warranty service work and parts.

Skills

Organizational skills

Time management

Problem solving

Communication

Interpersonal skills

Customer service

Bilingual English/Spanish

Computer literacy

Valid PA driver's license

Education

High school diploma or GED

Job description

K&A Appliance is seeking a Service Coordinator to oversee the service operations of our appliance store in Lancaster, PA. You will coordinate a small team of technicians, ensuring timely service and exceptional customer satisfaction.

The role demands strong organizational skills, effective communication, and a proactive approach to problem-solving. Must have a valid PA driver's license and be able to work a Monday–Friday schedule with occasional extended hours and one Saturday every four weeks.