Customer-Focused Service Coordinator: Field Operations

Superior Plus Propane; California; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Overtime pay

Job summary

Superior Plus Propane seeks a Service Coordinator to join a collaborative team focused on customer satisfaction and operational excellence. You will align customers, technicians, and leadership to plan, schedule, and optimize field service work while monitoring performance against KPIs.

You’ll drive proactive scheduling, ensure readiness for work, and manage communications. The role emphasizes safety, accuracy, and timely service delivery in a fast-paced environment.

Qualifications

• HS Diploma or GED
• 1+ year of industry experience or related customer service experience
• Experience in a fast-paced environment with multiple priorities, deadlines
• Experience using scheduling, dispatch, CRM, ERP, or field service management systems is preferred
• Strong customer-centric mindset with a commitment to delivering an exceptional customer experience
• Exceptional verbal and written communication skills
• Proficient in Microsoft Office applications and data-entry systems
• Ability to build and maintain positive relationships
• Legal Authorization to work in the US; we will not sponsor visas now or in the future

Responsibilities

• Schedule, coordinate, and monitor service technician activities, including installations, maintenance, repairs, inspections, compliance work, and emergency service calls
• Manage technician schedules to optimize workforce utilization, travel efficiency, customer responsiveness, and service productivity
• Proactively maintain a forward-looking service schedule, identifying capacity constraints and recommending solutions to minimize backlog and service delays
• Coordinate with customers to schedule appointments, confirm service details, and ensure readiness for scheduled work
• Ensure technicians have the necessary information, materials, permits, and documentation to complete assigned work efficiently
• Serve as the primary point of contact for service-related customer inquiries, requests, and concerns
• Build customer confidence through proactive communication, responsiveness, and effective issue resolution
• Escalate service risks, capacity issues, and customer concerns that may impact safety, service delivery, or customer satisfaction
• Create, update, and maintain work orders, customer records, service documentation, and scheduling systems
• Monitor work order progress and track service completion to ensure commitments are met
• Follow up on outstanding service requests and aging work orders to ensure timely resolution and backlog reduction
• Monitor service performance metrics including schedule adherence, service lead times, technician utilization, work order completion, and customer commitments
• Perform other job duties as assigned

Skills

Customer service

Scheduling

Communication

Microsoft Office

CRM/ERP experience

Education

HS Diploma or GED

Tools

CRM software

ERP systems

Scheduling software

Job description

Superior Plus Propane seeks a Service Coordinator to join a collaborative team focused on customer satisfaction and operational excellence. You will align customers, technicians, and leadership to plan, schedule, and optimize field service work while monitoring performance against KPIs.

You’ll drive proactive scheduling, ensure readiness for work, and manage communications. The role emphasizes safety, accuracy, and timely service delivery in a fast-paced environment.