Service & Operations Coordinator

Cross Technologies Inc.; Mineral Wells (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Cross Company is seeking a Service Coordinator in Olive Branch, MS to support daily service operations and customer interactions. The role focuses on scheduling installations, preparing service quotes, and maintaining precise records across internal teams and customers.

The ideal candidate will multitask effectively, communicate clearly, and uphold accuracy in all service-related documentation, ensuring timely fulfillment and strong customer satisfaction.

Qualifications

• Associates Degree preferred.
• Proficient with MS Word, Excel, Outlook.
• Able to multitask, urgency, and stay organized.
• Dispatcher experience preferred.

Responsibilities

• Maintains clear communication with customers and team members.
• Schedules installations and service work with managers and technicians.
• Generates quotes and processes paperwork promptly.
• Manages service-related records and recalls as required.
• Handles in-lab and shipping coordination for service items.

Skills

Multitasking

Sense of Urgency

Organizational Skills

Detail Orientation

Education

Associate's Degree preferred

Tools

MS Word

Excel

Outlook

Job description

Cross Company is seeking a Service Coordinator in Olive Branch, MS to support daily service operations and customer interactions. The role focuses on scheduling installations, preparing service quotes, and maintaining precise records across internal teams and customers.

The ideal candidate will multitask effectively, communicate clearly, and uphold accuracy in all service-related documentation, ensuring timely fulfillment and strong customer satisfaction.