Service Coordinator & Scheduling Specialist

Cross Technologies Inc.; Olive Branch (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Cross Technologies Inc. in Olive Branch, MS is seeking a Service Coordinator to blend communication, customer service, and organization while supporting installations, quotes, and product requirements.

You will work closely with the Service Manager, technicians, and customers to schedule installations, communicate service needs, and ensure timely delivery of products. A strong multitasker with urgency, detail orientation, and work ethic is essential.

Qualifications

• Associates Degree preferred.
• Computer competent with standard software packages including MS Word, Excel, Outlook.
• Must be able to multitask, have a sense of urgency and great organizational skills, be detail oriented, and have a strong work ethic.
• Dispatcher experience preferred.

Responsibilities

• Maintains constant and clear communication with customers and fellow associates.
• Checks In and Checks Out all items coming into and out of the site each day, ensuring timely turnaround on in-lab items and OTV, Interoffice Transfers and Repairs.
• Oversees the shipping & receiving of all service equipment.
• Setup new prospects in Netsuite. Includes sending credit apps, service forms, tax ID forms, and filing forms to corporate as required.
• Maintains customer records and files per corporate quality requirements.
• Enters and processes all parts orders the same day they come in.
• Completes, per guidelines, all in-shop repairs, including check in, repair, calibration and shipping where possible.
• Processes paperwork from service manager for all work and invoices the same day.
• Generates recall list monthly and coordinates with Service Manager to contact customers.
• Answers all service phone calls for territory and routes to appropriate personnel.
• Manages 3rd party calibration
• Ensures PO’s are received for work to be done.
• Sets up new customers for certification access.
• Issues P.O.s and creates work orders for items needing shipment.
• Maintains compliance with One Quality System procedures.
• Keeps consistent good attendance and work ethic.

Skills

Multitasking

Organization

Detail oriented

MS Word

MS Excel

Outlook

Dispatcher experience

Education

Associate's Degree

Tools

Netsuite

myjaking.com

Job description

Cross Technologies Inc. in Olive Branch, MS is seeking a Service Coordinator to blend communication, customer service, and organization while supporting installations, quotes, and product requirements.

You will work closely with the Service Manager, technicians, and customers to schedule installations, communicate service needs, and ensure timely delivery of products. A strong multitasker with urgency, detail orientation, and work ethic is essential.