Service & Scheduling Coordinator

Cross Technologies Inc.; Raleigh (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

Cross Company in Raleigh, NC seeks a Service Coordinator to schedule installations, generate service quotes, and communicate with customers and internal teams. The role requires multitasking, urgency, and a strong work ethic to support service operations and quality processes.

The successful candidate will manage customer records, process orders same day, and coordinate with the Service Manager, technicians, and customers to meet service needs and ensure efficient lab work and shipping.

Qualifications

• Associates Degree preferred.
• Computer competent with MS Word, Excel, Outlook.
• Must multitask with urgency, be detail oriented and organized.
• Dispatcher experience preferred.

Responsibilities

• Maintains constant and clear communication with customers and fellow associates.
• Checks In and Checks Out all items daily; ensures timely turnaround on lab items and transfers.
• Oversees shipping & receiving of all Service equipment.
• Sets up new prospects in Netsuite with credit apps and service forms; updates records.
• Maintains customer records per corporate quality requirements.
• Enters and processes all parts orders the same day.
• Completes in-shop repairs per guidelines: check in, repair, calibration, shipping.
• Processes paperwork from service manager and invoices the same day.
• Generates recall list and coordinates with Service Manager for lab work.
• Answers all service calls for territory and routes appropriately.
• Manages 3rd party calibration.
• Ensures POs are received for work.
• Sets up new customers for myjaking.com certification access.
• Issues P.O.s and creates work orders for OT.V items.
• Maintains compliance with One Quality System SOPs.
• Maintains good attendance and productive work ethic.

Skills

Multitasking

Organizational skills

Attention to detail

Customer service

Education

Associates Degree

Tools

MS Word

Excel

Outlook

Job description

Cross Company in Raleigh, NC seeks a Service Coordinator to schedule installations, generate service quotes, and communicate with customers and internal teams. The role requires multitasking, urgency, and a strong work ethic to support service operations and quality processes.

The successful candidate will manage customer records, process orders same day, and coordinate with the Service Manager, technicians, and customers to meet service needs and ensure efficient lab work and shipping.