Service Operations Coordinator

Southland Industries; Carrollton (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Life insurance

Disability protection

Pre-tax flexible spending plans

Paid parental leave

Paid holidays and vacation

Training and professional development

Wellness benefits

Job summary

Southland Industries in Carrollton, TX is seeking an administrative professional to support the Service Team, respond to customer inquiries, and coordinate service dispatches. You will manage work orders, assist with billing and reporting, and provide resources for project execution.

The role emphasizes accuracy, customer focus, and effective communication while supporting maintenance, repair, and replacement activities across various projects.

Qualifications

• High school diploma or GED required; AA preferred.
• 2+ years related experience or training.
• Strong verbal and written communication.
• Excellent customer service skills.
• Strong ability to multi-task and prioritize.
• Attention to detail.
• Proficiency in Excel and Word.

Responsibilities

• Provide general admin support to the Service Team and respond to customer inquiries.
• Answer warranty and service calls, determine the nature of the service issue, and schedule the appropriate service.
• Assign and dispatch the appropriate service technician and inform customers of ETAs and delays.
• Manage work order documents and project invoicing (A/P).
• Provide labor resources to support PMs, PEs and techs for projects.
• Coordinate materials, sub-contractors and equipment based on needs and availability.
• Generate and print various reports; assist with onboarding of Service Administrator.
• Research and resolve expenses and discrepancies; maintain customer account information.

Skills

Verbal and written communication

Customer service

Multi-tasking and prioritization

Attention to detail

Excel and Word

Education

High school diploma or GED

Associate degree (AA) preferred

Tools

Excel

Word

Job description

Southland Industries in Carrollton, TX is seeking an administrative professional to support the Service Team, respond to customer inquiries, and coordinate service dispatches. You will manage work orders, assist with billing and reporting, and provide resources for project execution.

The role emphasizes accuracy, customer focus, and effective communication while supporting maintenance, repair, and replacement activities across various projects.