Service Coordinator

Cross Technologies Inc.; Olive Branch (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Cross Technologies Inc. in Olive Branch, MS is seeking a Service Coordinator to blend communication, customer service, and organization while supporting installations, quotes, and product requirements.

You will work closely with the Service Manager, technicians, and customers to schedule installations, communicate service needs, and ensure timely delivery of products. A strong multitasker with urgency, detail orientation, and work ethic is essential.

Qualifications

• Associates Degree preferred.
• Computer competent with standard software packages including MS Word, Excel, Outlook.
• Must be able to multitask, have a sense of urgency and great organizational skills, be detail oriented, and have a strong work ethic.
• Dispatcher experience preferred.

Responsibilities

• Maintains constant and clear communication with customers and fellow associates.
• Checks In and Checks Out all items coming into and out of the site each day, ensuring timely turnaround on in-lab items and OTV, Interoffice Transfers and Repairs.
• Oversees the shipping & receiving of all service equipment.
• Setup new prospects in Netsuite. Includes sending credit apps, service forms, tax ID forms, and filing forms to corporate as required.
• Maintains customer records and files per corporate quality requirements.
• Enters and processes all parts orders the same day they come in.
• Completes, per guidelines, all in-shop repairs, including check in, repair, calibration and shipping where possible.
• Processes paperwork from service manager for all work and invoices the same day.
• Generates recall list monthly and coordinates with Service Manager to contact customers.
• Answers all service phone calls for territory and routes to appropriate personnel.
• Manages 3rd party calibration
• Ensures PO’s are received for work to be done.
• Sets up new customers for certification access.
• Issues P.O.s and creates work orders for items needing shipment.
• Maintains compliance with One Quality System procedures.
• Keeps consistent good attendance and work ethic.

Skills

Multitasking

Organization

Detail oriented

MS Word

MS Excel

Outlook

Dispatcher experience

Education

Associate's Degree

Tools

Netsuite

myjaking.com

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical Olive Branch, MS, US

Job Summary :

This critically important office position is where communication, customer service, multitasking, and strong organizational skills merge to provide results for the customers and the business. A successful Service Coordinator works closely with the Service Manager, technicians, and customers to schedule installations, to make service quotes, and to communicate with both internal and external customers on their service and product requirements. A successful candidate must be able to multitask, have a sense of urgency, be detail oriented, and have a strong work ethic.

Duties and Responsibilities:

• Maintains constant and clear communication with customers and fellow associates.
• Checks In and Checks Out all items coming into and out of the site each day. Helps ensure timely turnaround time on in lab items and OTV, Interoffice Transfers and Repairs.
• Oversees the shipping & receiving of all Service equipment.
• Setup new prospects in Netsuite. This includes sending credit apps, standard level of service forms, tax ID forms, etc. Files or forwards all forms to corporate as required. Ensures appropriate customer information and notes are reflected in Netsuite to include the level of service, calibration intervals, data requirements, and customer contact info.
• Maintains customer records and files as required by corporate quality requirements.
• Enters and processes all parts orders the same day they come in.
• Completes, per set guidelines, all in shop repairs, to include check in, repair, calibration and shipping where skill set allows.
• Processes paperwork from service manager for all work and invoice the same day. Includes spreadsheets needed by some larger PMD customers.
• Generates recall List – Runs the report each month. Works with the Service Manager to call every customer on the recall list and get the work in the lab. Mails recalls and phones as needed.
• Answers all service phone calls for your territory and routes each call to the appropriate person.
• Manages 3 rd party calibration
• Ensures PO’s are received for work to be done.
• Setup new customers for using myjaking.com certification access.
• Issues P.O’'s and creates work orders for O.T.V. items needing to be shipped out.
• Maintains compliance with the One Quality System’s standard operating procedures, work instructions and process instructions
• Consistently maintains good work attendance and productive work ethic.

Minimum Requirements / Qualifications:

• Associates Degree preferred
• Computer competent with standard software packages including MS Word, Excel, Outlook
• Must be able to multitask, have a sense of urgency and great organizational skills, be detail oriented, and have a strong work ethic
• Dispatcher experience preferred

Core Competencies:

• Commitment to Excellence - Check your work
• Customer Relationship Management - communicate with customers to deliver better service
• Team Building

Physical Demands of the Position:

• Must be able to walk, talk, hear, sit, stand, use hands repetitively
• Stoops and bends below knee level 1 – 2 times an hour
• Lifts and carries 10 pounds repetitively
• Lifts and carries less than 50 pounds but greater than 25 pounds occasionally
• Pushes / pulls objects greater than 25 pounds occasionally